Status Board Operator- Housekeeping Encore Boston Harbor

About the role

Encore Boston Harbor is a luxury global destination gaming resort featuring 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor. It is the largest private single-phase development in the history of the Commonwealth.

Responsibilities

• Fulfills job responsibilities to support the department and maximize opportunities for success
• Maintains all Encore Standards
• Ensures excellent guest and team member experience
• Delivers and maintains a maximum level of property-wide service and satisfaction
• Contributes to company-wide communication and best practices
• Resolves guest issues within limits of authority and empowerment
• Reports any maintenance deficiencies and handles guest requests or complaints
• Maintains a safe and pristine work environment

Requirements

• Age 21 or above
• Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission
• High school degree or equivalent required
• Minimum 1 year of experience preferred
• General computer skills required; general working knowledge of Microsoft Office a plus
• Outstanding organizational and interpersonal skills as well as excellent attention to detail
• Ability to read, analyze, and interpret documents, respond to inquiries, and write instructions
• Ability to compute basic mathematical calculations and decipher various reports
• Moderate physical ability to lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking

Age, Gaming And Certifications

Must be 21 years of age or above and obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Education And/or Experience

• High school degree or equivalent required
• Minimum 1 year of experience preferred

General Computer Skills

• General computer skills required
• General working knowledge of Microsoft Office a plus

Outstanding Organizational And Interpersonal Skills

• Outstanding organizational and interpersonal skills as well as excellent attention to detail

Language Skills

• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents
• Ability to respond to common inquiries from other employees or guests
• Conversational English required, second language a plus
• Ability to write instructions
• Ability to present information

Mathematical Skills & Reasoning Ability

• Ability to compute basic mathematical calculations
• Ability to decipher various reports and maintains reports upon request