Station Trainer - Fueling

Job Summary

The Fueling - Classroom & OJT Trainer will deliver classroom and on-the-job training, airline specific training, sign-offs and evaluate performance of employees at station within their designated area of expertise. They will ensure company and customer service standards and policies are met, while maintaining a high level of proficiency and certification in required operational functions.

Deliverables

• Deliver detailed training in various formats such as instructor and virtual instructor led training, e-learning, self-directed training, on-the-job training, and relevant training materials
• Deliver and oversee detailed practical Fueling Classroom & OJT including final assessment and sign off as required
• Follow Swissport Corporate and NOAM Training Policy and Procedures and operate any equipment following Swissport Safe Systems of Work (SSOW) or Standard Operating Procedures (SOP)
• Actively monitor and promote best practices across the station
• Implement internal quality assurance activities including operational audits
• Continuously assess training at the station to ensure that staff are competent and confident to carry out their specific duties
• Maintain compliance levels across station
• Maintain regular and effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance
• Provide objective feedback and coaching to improve the performance and behavior of others
• To report all training activity through recognized methods to ensure accurate tracking of training data
• Support nearby stations as needed
• Forecast & plan for new hire and recurrent training needs, which requires maintaining on-going communication and coordination with Regional Training Managers, local HR and Operations team(s)
• Deliver and facilitate initial and recurrent training in accordance with global and local standards
• Administer required examinations and/or reports for training programs in accordance with global and local standards to maintain compliance
• Aid with New Hire tracking process to ensure a smooth transition to the operations
• Aid with on-the-job coaching program for designated area / functions and serves as tier one support for local certified coaches
• Perform other duties as assigned

Profile

• Minimum 1 years of industry experience in airline Fueling operations
• High School Diploma or equivalent additional experience demonstrating ability to resolve complex problems, foster and maintain positive working relationships with multiple stakeholders and effectively balance multiple competing priorities
• Ability to travel up to 10% with the ability to travel throughout the United States and Canada to support job responsibilities
• Ability to pass security clearance and possess a valid driver's license
• Strong communications skills and ability to influence without authority to achieve a common goal
• Working knowledge of computer systems: Microsoft Office Suite highly recommended
• Customer Service oriented
• Flexibility to work various shifts to accommodate training demands during off peak hours
• Ideal candidate will also have demonstrated knowledge of adult learning processes, instructional design techniques, and evaluation methodologies
• Ability to work in a fast-paced, challenging and changing environment
• Ability to create and delivery dynamic presentations, slide decks and training materials

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retailer plan
• Tuition reimbursement
• Vision insurance