BOS Station Trainer - Fueling

About the Role

The Station Trainer - Fueling will be responsible for delivering classroom and on-the-job training (OJT), airline specific training, sign-offs, and evaluating employee performance within their designated area of expertise. They will ensure company and customer service standards and policies are met, while maintaining a high level of proficiency and certification in required operational functions. This role will also serve as an interim supervisor, providing direction for all new hires until formally released to work independently within the Fueling operations. The expected pay rate is $27.00 - $32.00/hour.

Responsibilities

• Deliver detailed training in various formats such as instructor and virtual instructor-led training, e-learning, self-directed training, on-the-job training, and relevant training materials
• Deliver and oversee detailed practical Fueling Classroom & OJT, including final assessment and sign-off as required
• Follow Swissport Corporate and NOAM Training Policy and Procedures, and operate equipment following Swissport Safe Systems of Work (SSOW) or Standard Operating Procedures (SOP)
• Actively monitor and promote best practices across the station
• Implement internal quality assurance activities, including operational audits
• Continuously assess training at the station to ensure staff competence and confidence in carrying out specific duties
• Maintain compliance levels across the station
• Maintain regular communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance
• Provide objective feedback and coaching to improve performance and behavior
• Report all training activity through recognized methods for accurate tracking
• Support nearby stations as needed
• Forecast and plan for new hire and recurrent training needs, coordinating with Regional Training Managers, local HR, and Operations teams
• Deliver initial and recurrent training in accordance with global and local standards
• Administer required examinations and reports for training programs to maintain compliance
• Assist with New Hire tracking process for a smooth transition to operations
• Assist with on-the-job coaching programs and serve as tier one support for local certified coaches
• Maintain currency in the operation

Qualifications

• Minimum 1 year of industry experience in airline Fueling operations
• Extensive Fueling experience
• High School Diploma or equivalent
• Ability to resolve complex problems and maintain positive working relationships
• Ability to travel up to 10% within the United States and Canada
• Valid driver's license and ability to pass security clearance
• Strong communication skills and ability to influence without authority
• Working knowledge of computer systems, particularly Microsoft Office Suite
• Customer service oriented
• Flexibility to work various shifts during off-peak hours

Preferred Skills

• Knowledge of adult learning processes, instructional design techniques, and evaluation methodologies
• Ability to create and deliver dynamic presentations and training materials

Physical Demands

The employee is regularly required to sit, talk, and hear. Occasionally, they must stand, walk, use hands, reach, stoop, kneel, crouch, or crawl. They may lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally. Specific vision abilities include close vision, distance vision, color vision, and ability to adjust focus.

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance