Station Trainer

Job Responsibilities

• Provides initial and ongoing training to employees and managers including new hire orientation, customer service training, ramp training, harassment training, management concepts training and recurrent training for all employees.
• Works with trainers from other organizations to provide or support additional training requirements, and hazardous goods training.
• Maintains accurate training records and files for all current employees.
• Evaluates the effectiveness of training by administering topic-specific tests and quizzes.
• Trains new hires during orientation period on policy and industry-related duties.
• Provides specific training for managers requesting updates for employees under their supervision.
• Tours the terminals on a regular basis to observe and assess the performance and knowledge of those trained.
• Creates reports to present observations and findings to managers.

Job Responsibilities - Additional

• Monitors the effectiveness of all training.
• May be requested to perform other duties as assigned based on Manager's needs or airline activity.

Other Duties

• Follows all safety rules.
• Observes and reports any unsafe or hazardous conditions immediately to the proper authority.
• Communicates instructions, policies, and procedures to others in a clear and effective manner.
• Provides positive and constructive feedback.
• Maintains an understanding of and follows all applicable federal, state, airport, and company regulations, policies and procedures.