Airport Station Trainer

Job Responsibilities

• Provides initial and ongoing training to employees and managers including new hire orientation, customer service training, ramp training, harassment training, management concepts training and recurrent training for all employees.
• Works with trainers from other organizations to provide or support additional training requirements, and hazardous goods training.
• Maintains accurate training records and files for all current employees.
• Evaluates the effectiveness of training by administering topic-specific tests and quizzes.
• Trains new hires during orientation period on policy and industry-related duties.
• Creates reports to present observations and findings to managers.
• Trains new hires during orientation period on policy and industry-related duties.
• Provides specific training for managers requesting updates for employees under their supervision.

Job Responsibilities - Additional Duties

• Tours the terminals on a regular basis to observe and assess the performance and knowledge of those trained.
• Follows all safety rules.
• Observes and reports any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on Manager's needs or airline activity.

Other Duties

• Communicates instructions, policies, and procedures to others in a clear and concise manner.
• Provides positive and constructive feedback to employees.
• Maintains an understanding of and follows all applicable federal, state, airport, and company regulations, policies and procedures.

Work Environment

• Able to work and focus in a fast-paced environment.
• Detail and results-oriented.
• Safety-minded while working.

Specific Working Hours

• Must be able and flexible to work variable shifts, weekends, and holidays.
• Specific shifts to be determined.
• Must be able to work extended hours on short notice during non-routine operations.