Station Supervisor - SBN

Visa sponsorship is not available for this role. Must be authorized to work in the US as defined by the Immigration Act of 1986 and must pass a criminal background check.

Requirements

• Combination of education and experience will be considered
• High school diploma or equivalent
• Minimum one (1) year of experience as a Customer Service Agent (CSA), Ground Operation Agent (GOA), or Supervisor
• Proficiency in MS Word, Excel, and PowerPoint

Responsibilities

• Ensure compliance with customer service, baggage handling, and departure dependability standards
• Analyze and evaluate work methods for operational areas and recommend improvements to enhance station effectiveness
• Ensure compliance with station manuals, including revisions
• Analyze operational procedures and equipment, making recommendations for improvement
• Ensure the station is equipped with necessary supplies to support operations
• Maintain fuel information logs
• Perform routine and non-routine administrative tasks
• Maintain liaison with internal and external contacts to resolve policy and procedural issues
• Order and inventory commissary supplies
• Provide training resources for frontline and ramp agents
• Resolve customer complaints and questions, particularly during irregular operations
• Oversee baggage service office operations
• Audit training records, station manuals, supplies, and equipment
• Establish working relationships with airport authority, station service providers, regional directors, station leaders, and the training department
• Promote a teamwork environment
• Ensure direct reports understand and apply customer service standards
• Model Allegiant’s customer service standards in personal actions and leadership
• Perform other duties as assigned

Physical Requirements

• Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate tools and equipment (e.g., hand trucks, carts, ramps, tugs)
• Must lift and/or carry up to 100 lbs and push and/or pull up to 300 lbs
• May be required to work various shifts in a 24-hour operation; regular attendance is required
• Exposure to heights, small spaces, extreme noise (e.g., airport environment), temperature, wind, and light fluctuations
• Ability to work in confined areas and crawl in/out of small spaces for extended periods
• Ability to wear personal protective gear
• Some travel may be required
• Must report to assigned work location during national or state emergencies unless prohibited by local, state, or federal order (essential services provider)

Pay

$45,000 - $60,000 a year

Benefits

• Profit sharing
• Medical, dental, vision, life, and disability insurance
• Medical travel reimbursement
• Legal, identity, and pet insurance
• 401K with employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Flight benefits
• Paid vacation, holidays, and sick time