Station Manager - FTL Station

About the Role

As the Station Manager for Brightline’s station, you will manage daily operations with a focus on operational excellence, financial performance, guest and team satisfaction. You will nurture a culture of hospitality and collaboration while managing the station’s complex and dynamic environment. This position reports to the General Manager of the Stations.

Responsibilities

• Inspire and lead a guest-first culture by aligning teammates with Brightline’s vision, mission, and values.
• Oversee daily station operations, including food and beverage, retail, baggage handling, parking, cleanliness, and maintenance.
• Mentor, develop, and inspire teammates; lead daily briefings and reinforce Brightline’s culture.
• Champion service excellence by monitoring guest feedback and implementing initiatives to exceed expectations.
• Address and resolve guest complaints promptly and effectively; liaise with the Operations Control Center for guest relocation.
• Manage budgets, control costs, and analyze performance metrics to achieve revenue goals and operational efficiency.
• Maintain high standards of safety and security for guests and teammates; ensure compliance with health, safety, and regulatory standards.
• Supervise the station's food and beverage program, including the bar and premium lounge, and collaborate on menu implementation and sales goals.
• Liaise with marketing, groups department, and F&B services for in-station events.
• Ensure adherence to all Standard Operating Procedures (SOPs), policies, and procedures; regularly review and refine them.
• Partner with Rail Operations, contractors, vendors, Sales and Marketing, and IT to optimize station performance.
• Seek creative solutions to enhance operational efficiency, guest satisfaction, and team engagement.
• Oversee deliveries, inventory levels, preventative maintenance, and leadership presence during train arrivals and departures.
• Provide payroll and scheduling support as assigned.
• Monitor Brightline communication channels, including the company intranet, during work hours.

Qualifications

• Minimum of 2-3 years of leadership experience in a fast-paced, multi-functional hospitality or service environment.
• Proven expertise in guest management, food and beverage operations, and process optimization.
• Demonstrated financial acumen and experience managing operational metrics.
• Familiarity with developing policies, resolving conflicts, and improving operational performance.
• A bachelor’s degree is preferred but not required.

Skills

• Strong leadership and delegation skills with the ability to motivate cross-functional teams.
• Excellent communication and interpersonal skills for engaging with guests, teammates, and stakeholders.
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Adaptability to 24/7 operational demands, including weekends and holidays.
• Knowledge of health regulations and safety standards is a plus.

Work Environment

Works in a clean, air-conditioned office space, free of noise, dust, and humidity.

Physical Demands

• Regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Frequently stands, walks, stoops, kneels, crouches, or crawls throughout the day.
• Occasional lifting of light items required.
• No specific vision requirements.

Benefits

Brightline offers a competitive compensation and benefits package, along with the opportunity to make an impact as part of the only privately funded rapid rail service in the country.