Station Manager (17752)

Tasks

• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
• Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
• Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
• Provide guidance to logistics specialists, planners, or schedulers.
• Facilitate inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
• Correspond with suppliers or customers to improve supply chain efficiency or sustainability.
• Facilitate distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
• Auxiliary with the execution of negotiating transportation rates or services.
• Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
• Recommend optimal transportation modes, routing, equipment, or frequency.
• Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
• Participate in carrier management processes, such as selection, qualification, or performance evaluation.
• Aid in the development of risk management programs to ensure continuity of supply in emergency scenarios.
• Plan or advise on improvements to internal or external logistics systems or processes.
• Plan or advise on material flow management systems to meet production requirements.
• Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.
• Facilitate policies and procedures for logistics activities.
• Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.
• Establish or monitor specific supply chain-based performance measurement systems.
• Execute specific customer requirements, such as internal reporting or customized transportation metrics.
• Ensure carrier compliance with company policies or procedures for product transit or delivery.
• Oversight and management of Station profit and loss (P&L) including direct influence over the station's department resource allocation.
• Review global, national, or regional logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities.

Sales Related Tasks

• Comply with and enhance the new customer setup process.
• Oversee the onboarding process for national accounts and developing concrete and well-written implementation guides and SOPs.
• Resolve customer complaints regarding sales and service.
• Oversee regional and local sales representatives and staff.
• Work with the Director of HR to establish a staffing, training, and performance evaluation program that will attract, maintain, and develop top talent.
• Aid Global Sales Directors in devising solutions to meet client needs on an ad hoc basis.
• Determine price schedules and rates that will be competitive in your market area.
• Review operational records and reports to project sales and determine profitability.
• Monitor customer preferences to determine the focus of sales initiatives.
• Prepare budgets and approve budget expenditures.
• Confer or consult with management team to plan advertising services and to secure information on equipment and customer specifications.

Qualifications

• Years of Experience: 7-10 Years experience with increasing levels of responsibility working directly for a 3PL / Freight Forwarding company.
• Education and Experience: Industry related degree and/or certification.
• Knowledge: Transportation, Customer and Personal Service, Administration and Management, Production and Processing, Public Safety and Security, Personnel and Human Resources, Computers and Electronics, Education and Training, Mathematics, Economics and Accounting, Active Listening, Management of Personnel Resources, Speaking, Critical Thinking, Time Management, Complex Problem Solving, Coordination, Judgment and Decision Making, Monitoring, Reading Comprehension, Oral Comprehension, Oral Expression, Problem Sensitivity, Writing Comprehension, Deductive Reasoning, Inductive Reasoning, Near Vision, Speech Clarity, Speech Recognition, Written Comprehension, Written Expression.
• Skills: Active Listening, Management of Personnel Resources, Speaking, Critical Thinking, Time Management, Complex Problem Solving, Coordination, Judgment and Decision Making, Monitoring, Reading Comprehension, Ability to Communicate Information and Ideas in Speaking, Problem Sensitivity, Writing Comprehension, Ability to Identify and Understand the Speech of Another Person, Speech Recognition, Written Expression, Ability to Communicate Information and Ideas in Writing, Tools: Desktop computers, Facsimile machines, Laptop computers, Special purpose telephones, Multi-line telephone systems, Technology Compliance software, Electronic mail software, Enterprise resource planning ERP software, Manufacturing resource planning MRP software, Customer resource management CRM software, Logistics and supply chain software (CargoWise ediEnterprise), Spreadsheet software, Microsoft Excel and other office applications.