Statewide Director of Coordinated Entry

Essential Duties And Responsibilities

• Provide strategic leadership for the Montana Statewide CoC Coordinated Entry System.
• Partner with the CES Local Leads Committee, CoC Governing Board, and CoC leadership to establish statewide coordinated entry goals, strategic priorities, and performance measures.
• Develop and implement a statewide vision for coordinated entry that promotes equitable access to housing resources across urban, rural, frontier, and Tribal communities.
• Ensure compliance with HUD Coordinated Entry regulations, CoC Program requirements, Written Standards, and applicable federal, state, and local requirements.
• Lead ongoing evaluation and enhancement of coordinated entry policies, procedures, assessment tools, prioritization processes, and referral practices.
• Identify system gaps and barriers affecting access to housing and services and develop corrective action plans.
• Promote access to, and effective utilization of, mainstream programs and programs funded with State or local resources; and optimize self-sufficiency among homeless individuals and families throughout the coordinated entry system.
• Ensure coordinated entry processes are accessible to all populations, including survivors of domestic violence, youth, veterans, families, Tribal members, and people with disabilities.

Program Administration and Governance

• Serve as the primary liaison between the CE Local Leads Committee, CoC Governing Board, CoC Lead Agency, HMIS Lead Agency, and CE providers statewide.
• Maintain and oversee CE Written Standards and related policies and procedures.
• Cookordinate updates to coordinated entry policies based on HUD guidance, local needs, and emerging best practices.
• Support MT-CoC governance processes related to coordinated entry planning, monitoring, and reporting.
• Prepare reports, presentations, and recommendations for the MT-CoC Governing Board and committees.
• Oversee implementation of coordinated entry-related grants, contracts, and funding opportunities.
• Participate in annual MT-CoC planning activities, including NOFO preparation, system performance review, and strategic initiatives.

Staff Leadership and Supervision

• Supervise and support Statewide Coordinated Entry Managers, Specialists, Navigators, or other coordinated entry personnel.
• Establish performance expectations and provide coaching, mentoring, and professional development opportunities.
• Conduct regular staff meetings and performance evaluations.
• Ensure staffing structures effectively support statewide coordinated entry operations.
• Develop workforce training plans and succession planning strategies.
• Foster a collaborative and inclusive team culture grounded in continuous improvement.

System Operations and Performance Management

• Monitor statewide coordinated entry operations and ensure consistency statewide.
• Oversee development and management of the statewide By-Name List and case conferencing processes.
• Establish and monitor system performance indicators, including: Access and engagement, Referral outcomes, Housing placements, Length of time from assessment to housing, Data quality and completeness, Equity outcomes and disparities.
• Analyze performance data and recommend operational improvements.
• Develop and implement system quality assurance and monitoring protocols.
• Cookordinate corrective action plans for agencies with identified compliance or performance concerns.
• Ensure fair and transparent referral and prioritization processes throughout the system.

HMIS, Data Management, and Reporting

• Collaborate with the HMIS Lead Agency to support coordinated entry data collection, reporting, and system improvements.
• Ensure coordinated entry data quality standards are established and monitored.
• Review and analyze HMIS reports, dashboards, and performance metrics.
• Utilize data to identify trends, service gaps, and opportunities for system improvement.
• Produce quarterly and annual coordinated entry performance reports.
• Support federal and state reporting requirements related to coordinated entry and homeless response systems.
• Oversee implementation of data-informed continuous quality improvement initiatives.

Community Partnerships and Stakeholder Engagement

• Build and maintain strong relationships with housing providers, shelters, victim service agencies, healthcare organizations, behavioral health providers, Tribal Nations, veteran service organizations, local governments, and other stakeholders.
• Encourage participation and engagement in coordinated entry among providers across Montana.
• Facilitate statewide collaboration to address barriers to housing access and placement.
• Represent the Montana Statewide CoC in statewide and regional meetings, coalitions, and stakeholder groups.
• Develop partnerships that expand housing opportunities and improve system responsiveness.
• Promote shared accountability among coordinated entry partners.

Training and Technical Assistance

• Lead statewide coordinated entry training initiatives.
• Develop training curricula, toolkits, and guidance documents.
• Provide technical assistance to participating agencies regarding: Coordinated Entry requirements, Housing referral processes, HUD regulations, HMIS documentation.
• Support onboarding of new coordinated entry partner agencies.
• Facilitate learning communities and peer-to-peer knowledge sharing opportunities.
• Promote best practices and innovation throughout the homelessness response system.

Accessibility and Continuous Quality Improvement

• Advance access to coordinated entry, housing, supportive services, and treatment resources for all populations.
• Monitor system outcomes to identify and implement systems improvement measures.
• Ensure meaningful engagement with persons with lived experience of homelessness.
• Lead continuous quality improvement efforts through regular system review and stakeholder feedback.
• Respond to complaints, grievances, and appeals related to coordinated entry processes.