State Crossing Support Coordinator

At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness. Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes. If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you. Using a Housing First approach, Avalon's Support Coordinators provide outreach, intensive case management and housing support services to Avalon tenants and clients. The individuals we serve face many challenges, including mental illness, substance use disorders, and/or chronic medical conditions in addition to chronic homelessness. Our clients live in Avalon Housing units, with private landlords or in public housing located within Washtenaw County. Support Coordinators collaborate with community partners to coordinate delivery of a broad range of services that meet the mental, physical, psycho-social and housing needs of our clients, either through direct service or connections to appropriate resources. Here are some of the key benefits that Avalon staff receive: Paid Time Off: Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There are additional paid days off that allow for at least one paid day off per month Medical Benefits: Full-time employees can select from three medical insurance plans, including coverage options for you and your family. Plus, Avalon covers dental and vision insurance-with no per-payroll premium contribution!! Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums. 403(b) Retirement Plan: Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees. Core Responsibilities Provide direct case management and/or coordinate with case managers in the community to provide continuity of service for individuals and families we serveTransporting clients and being on-site is required per our contract with AAHC, except on designated snow days or when actively transporting a clientOngoing, active outreach to tenants/clientsComprehensive tenant assessments and action plans to achieve goalsOngoing case management for clients, including maintenance of clinical records and progress notesCollaboration with property management to coordinate eviction prevention effortsProvide crisis intervention as neededAssist tenants with accessing needed medical, mental health, substance use, and psychosocial supportsAssist tenants with conflict resolution among tenants and neighborsAssist tenants in developing basic life skills including maintaining an apartmentProvide budgeting/financial literacy supportLink tenants to employment and skill development opportunitiesBuild community and peer support among tenants including participation in community programming activitiesWork with clients in their homes, in community centers, and in the larger communityMeet documentation requirements as dictated by program needEffectively build relationships with local community and external agenciesProvide support with pantry operations at State Cross Desired Skills And Abilities Skilled in crisis response situationsStrong verbal and written communication skillsPositive and enthusiastic attitude and strong commitment toward helping those in needStrong organizational skillsInterest and experience in working with individuals who are difficult to engage and refer to traditional programs, ability to engage with individuals in their current stage of change. Experience with or acceptance of harm reduction principlesAvalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to effectively work with diverse populations in a non-judgmental way Supplemental Job Duties Participate in on-call rotation and occasional evening and weekend work as necessaryAttend staff meetings, retreats and professional training sessionsAssist tenants as needed with activities of daily living Required Qualifications Bachelor's or Master's degree in a social or behavioral science or relevant field or three years of relevant experienceExperience working with people who are homeless, people with mental illness, chronic health issues, and/or addiction disorders, or similar populations Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee will be required to sit for long periods of time, drive a vehicle with passengers, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. A valid Michigan driver's license and reliable transportation is required. You may be required to transport clients in your personal vehicle. Job Title: State Crossing Support Coordinator Reports to: Adult Team Lead Location: This position and office are based in Ann Arbor, MI. Status: Full-time position, salaried, exempt Starting Wage: $49,000 Benefits including excellent health insurance options, dental & vision, 403(b), generous vacation and additional holidays, Life / AD&D / Short -term disability plans, Employee Assistance & Wellness programs Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse backgrounds. This includes but is not limited to people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position. Job Posted by ApplicantPro