Transportation Support Coordinator

About the role

The Transportation Support Coordinator will proactively monitor and communicate delivery status of shipments to sales, customers, carriers and other stakeholders. In this role, you will collect and organize data for company reporting, including metrics and service failures for management analysis.

Key Accountabilities

• Field inbound calls from customers and carriers, assess information and take appropriate actions, to include providing relevant details to stakeholders
• Monitor pick-ups and deliveries, communicate delays and reasons to sales and carriers, handle returns, diversions and order changes
• Use defined procedures to respond and resolve routine logistics issues to provide the best value for the customer and the carrier
• Compile documentation of service incidents to be presented to the management for resolution
• Work under general supervision and independently solve moderately complex clerical, administrative, technical or customer support issues while referring more complex problems to a higher-level staff

Qualifications

• High school diploma, secondary education level or equivalent
• Confirmed ability to be a team player and perform in a fast-paced environment, including sound prioritization, sense of urgency and multitasking
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated strong client and customer focus
• Minimum of two years of related work experience

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain or related area
• Minimum of two years of customer service experience

Schedule

After Hours | Wednesday-Sunday | 5:00pm-3:00am | Hybrid