Starts Coordinator

About the role

The Starts Coordinator provides primary administrative support to Construction departments.

Responsibilities

• Maintain and manage the Pre-start Tracker, including ordering Engineered Plans, Site Plans, PM Approval, Permit Submittal, Receiving Permits, construction loan requests, and ratifying design addenda
• Work with various municipalities to coordinate permit submittals
• Coordinate water meter installation
• Prepare start packets for the Construction team
• Order and distribute materials/supplies that support Construction and Construction offices
• Perform daily updates to IHMS, Closing Tracker, Construction Tracker, and Sales Tracker
• Exhibit proficiency in Sales and Construction processes
• Create standard operating processes
• Compile weekly, monthly, and quarterly reports for the Office Manager
• Participate in long- and short-term planning for business goals and objectives
• Serve as a liaison to Construction Management and Superintendents
• Answer, screen, and forward incoming phone calls
• Oversee mail deliveries, packages, and couriers
• Process all new home contracts, documentation uploads, and data entry in IHMS
• Provide backup for the department by reviewing new home sales contracts for accuracy before submitting for ratification, reviewing spec home setups for accuracy, scheduling closing-related appointments with buyers, and ensuring completeness and best selection practices
• Maintain a professional appearance, dress, and communication
• Perform other duties as assigned

Requirements

• High School diploma or GED
• At least two years of Sales or Customer Service experience

Skills

• Strong customer service orientation and ability to adapt/respond to different personality types
• Strong emphasis on quality of service and follow-up
• Detail-oriented
• Excellent time management
• Excellent communication and listening skills
• Critical thinking skills
• Organized with attention to detail
• Ability to create and follow processes
• Proficiency with email and spreadsheets
• Self-starter

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Ability to lift up to 15 pounds occasionally