Start Up Installer / Retail Pharmacy Technician

About the role

Liberty Software partners with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. This role supports new customer implementations by performing hardware installations, software deployments, technical validations, and troubleshooting activities before, during, and after go-live. The position works closely with Pharmacy Success Managers (PSMs) and internal technical teams to ensure new pharmacy locations are fully configured, production-ready, and confident using Liberty's products. Startup Installers leverage both pharmacy industry experience and technical expertise to establish trusted relationships with new clients, provide effective training, and deliver a smooth implementation experience.

Responsibilities

• Complete full startup equipment installations and configurations for new client pharmacy locations
• Install and configure operating systems, Liberty's proprietary pharmacy management software, and related software packages
• Install and support hardware and peripheral components, including workstations, servers, monitors, keyboards, printers, scanners, point-of-sale lanes, cables, and networking equipment
• Perform pre–go-live conversion hardware checks to ensure all systems are configured correctly prior to launch
• Provide telephone- and web-based training (primary), and onsite training (secondary), on Liberty's pharmacy software
• Assist pharmacy staff by troubleshooting hardware and software issues, insurance claim adjudication problems, and general system questions
• Serve as the assigned Technical Account Manager (TT AM) for designated PSM-supported locations
• Respond to client inquiries regarding system operation and diagnose hardware, software, and user issues
• Recommend and/or perform corrective actions to resolve identified problems
• Provide instruction on both basic and advanced independent pharmacy workflows to users with varying levels of experience and technical comfort
• Deliver follow-up assistance to new pharmacy clients after implementation to ensure continued success
• Provide detailed updates, status reports, and completion information to managers, internal teams, and clients via phone, email, ticketing systems, or in-person communication
• Collaborate effectively with cross-functional teams to support implementation success
• Travel to client pharmacy locations as needed (partial travel required)

Qualifications

• Minimum of two years of related experience, such as pharmacy operations, technology support, or software implementation
• Pharmacy technician and/or technology-related education or certifications preferred (e.g., PTCB, CompTIA)
• Professional, friendly demeanor with the ability to communicate effectively at all levels of client organizations, including owners, pharmacists, technicians, and clerks
• Strong teaching ability with patience and empathy, especially when working with users who may be uncomfortable with technology
• Experience using remote-connection tools for training and support
• Ability to work independently with limited supervision
• Comfort with emerging technology, hardware installation, and a desire to continuously learn and improve
• Strong attention to detail
• Excellent listening, documentation, and critical thinking skills
• Ability to occasionally lift and/or move up to 50 pounds
• Must possess a valid, unexpired driver's license, maintain personal auto insurance, and be able to travel up to 25% of the time, including overnight travel, within the assigned region

Pay

Starting at $27/hour

Benefits

• Starting Day One 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match
• Employer contributions to Health Savings Accounts (HSA)
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom

Please Note: This role is based in our Grapevine, TX office with occasional travel to client locations as needed. Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status).