Starlink Customer Success Manager (Transit)

Responsibilities

• Own assigned Starlink Transit accounts and sites from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit and exceed revenue targets on time by tracking readiness, shipments, licensing, activations, and payments, and by raising risks early when dates or dollars may slip
• Maintain internal systems to ensure account status, site status, risk, and opportunity are visible in one place
• Monitor account health—including contract compliance, statements of work, KPI performance, invoicing, logistics, site licensing, and the customer relationship—to prevent delayed cash or churn
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
• Build account plans that define current state, a healthy account, and the next dollar of revenue
• Identify expansion, additional sites or capacity, follow-on statements of work, and new ways customers can use Starlink Transit
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Forecast retention and revenue for the book so leadership can plan against a real number

Qualifications

• Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
• 5+ years supporting customers on a technical product or service
• Experience delivering multi-site or project-based customer work (site bring-up, infrastructure, or similarly complex deployments)
• Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise, telecom, or government customers
• A track record of growing revenue inside existing accounts, such as expansion, additional sites, or new ways the customer uses the product
• Experience running several complex workstreams at the same time and delivering them on tight timelines
• Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance
• Experience with licensing, import, or multi-country deployments