Customer Success Manager

About Vehlo

Vehlo was founded in 2019 with a mission to be the industry’s favorite provider of repair shop technology. Our founder-led products power the entire service lane experience, helping shops streamline communication, workflow automation, touchless payments, valet pickup, and more. With over 30,000 customers generating more than 50 million annual repair orders, we’re simplifying the customer journey from start to finish and empowering the people under the hood to do their best work.

About This Role

Join Autoshop Solutions, one of the fastest-growing Internet marketing agencies in the Triangle, dedicated to creating high-performing websites and marketing solutions that drive new business for the automotive aftermarket industry. We combine deep industry knowledge with cutting-edge SEO, paid search, content creation, social media, analytics, and reporting to deliver results.

We’re seeking a Customer Success Manager to serve as the liaison between clients and our marketing team. This role is ideal for a self-motivated, detail-oriented, and customer-focused professional who thrives in a fast-paced, collaborative environment.

What You’ll Do

• Build and maintain trusting client relationships through direct communication, both digitally and over the phone.
• Conduct regular account reviews to maintain high retention and translate value-based results for customers.
• Analyze and communicate individualized opportunities within each client’s internet marketing strategy.
• Identify and troubleshoot underperforming accounts by tracking performance using tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and web form submissions.
• Document, maintain, and follow through with accurate customer notes and data in the company’s CRM.
• Collaborate cross-functionally with Sales, Development, Production, and Marketing Services teams to drive results.

Travel Requirement: Less than 5%. Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.

Qualifications

• Bachelor’s degree preferred or equivalent work experience.
• 2+ years of experience in digital marketing or account management.
• Google certifications in Analytics, Search, Ads, and Display are preferred.
• Proven track record in PPC, SEO, and social media marketing best practices.
• Strong organizational and project management skills.
• Excellent people skills, both in-person and over the phone.
• Customer service-oriented with a passion for client success.
• Internet-savvy with strong computer literacy and typing skills.
• Excellent grammar and written communication skills.
• Ability to work well in a team and independently as a self-starter.
• Ability to meet deadlines and manage a schedule effectively.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays

Work Environment & Physical Requirements

• This role may be performed in a remote, hybrid, or office-based environment depending on business needs.
• Ability to remain in a stationary position (sitting or standing) for extended periods.
• Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset).
• Ability to view and interpret information on a computer screen for extended periods.
• Ability to communicate effectively via phone, video, and written communication.
• Ability to participate in virtual meetings with or without reasonable accommodation.

Remote Work Expectations

• Maintain a dedicated, safe, and distraction-free workspace.
• Reliable high-speed internet connection sufficient for video conferencing and job-related systems.
• Ability to maintain productivity in a remote environment.
• Must reside in a state where the company is authorized to employ workers.
• Must be able to work core hours aligned to Eastern, Central, Mountain, and Pacific time zones.