Customer Success Manager

About the role

Extreme Engineering Solutions (X-ES) is seeking an experienced and detail-oriented Account Management Professional to support new and existing clients. The role focuses on managing quotations, processing orders, and providing pre- and post-sale support, including handling a high volume of complex transactions and contractual commitments within an assigned territory. Project management responsibilities ensure timely and successful delivery to meet client needs. This position interfaces with the Regional Sales Manager team, clients, and internal cross-functional teams to advocate for client interests within the company. Keys to success include strong communication, professional relationship-building, and critical thinking in risk- and situational-based contexts.

Responsibilities

• Interface with clients and internal teams to build and maintain client relationships and ensure clients are informed about company policies and product status.
• Author sales quotations in collaboration with Regional Sales Managers and cross-functional teams to determine optimal product selection, pricing, and lead time.
• Review, enter, and manage client sales orders and change orders through shipment, including resolving contractual requirements directly with clients.
• Communicate, coordinate, and track schedules with cross-functional teams to ensure sales orders are fulfilled according to contractual commitments and client expectations.
• Develop strong relationships with key client contacts and gain working knowledge of client procurement policies and procedures.

Required Qualifications

• Bachelor's degree in Business or a related field, or an Associate's degree with two years of relevant professional office environment work.
• Strong risk/situational-based critical thinking.
• Ability to work efficiently in a self-directed environment with minimal supervision, managing shifting priorities and adapting to changing demands.
• A high level of organization with strong attention to detail.
• Advanced computer skills with experience in Microsoft Office.
• Ability to work onsite at the facility located at 9901 Silicon Prairie Parkway in Verona, WI.

Desired Qualifications

• Two to five years of experience in a professional office environment working directly with clients and client contacts.
• Exceptional verbal, written, and interpersonal communication skills.
• An outgoing, organized, and personable attitude.
• Highly self-motivated with strong time management skills to meet client deadlines.
• Experience working with an ERP system.

Benefits

• No-deductible, low-copay group health and dental insurance (90% employer paid).
• Health and wellness benefits coverage eligibility begins on the first of the month following your start date.
• Life insurance and long-term disability insurance (100% employer paid).
• Paid time off, plus eight paid holidays a year.
• 401(k) employer match up to 4%, subject to plan terms and waiting periods. Roth option is available.
• Participation in the 100% employee-owned Employee Stock Ownership Plan (ESOP) at no cost to employees.