Starbucks Supervisor – Hospital Retail Operations

About the role

This position ensures that safety, sanitation and customer service and behavior standards are maintained in the department.

Responsibilities

• Participates in personnel management duties under the direction a manager including employee disciplines, schedules, approving days off, schedule changes according to department policy, HR policies and adherence to the CBA (if applicable).
• Routinely updates menus based on customer satisfaction feedback, sales volumes and or seasonal pricing in consultation and approval from Dietitians.
• Maintains staff adherence to all policies and procedures including uniform standards.
• Maintains sanitation by assigning routine cleaning to staff.
• Ensures all equipment is safe, maintained and functional.
• Ensures all equipment not functional is reported to facilities engineering and tagged out properly.
• Maintains staff adherence to all policies and procedures including uniform standards.
• Reviews staffing and volumes, adjusts as needed within the CBA (if applicable) to ensure timely service and cost effective operations.
• Consistently monitors customer service and coaches team members to improve customer experience.
• Collaborates with department management regarding product change recommendations – cost savings, contract changes, etc.
• Maintains Premier CMA % for maximum rebates.
• Supervises the receiving, inspection and storage of food stuffs, ensuring all products meet quality and safety standards including properly rotating stock utilizing FIFO, par levels, special event orders and patient menu daily needs.
• Provides input to managers regarding performance reviews for employees.
• Cover call-offs as needed, following department policies regarding overtime and budgets for staffing.
• Completes weekly work assignments per department needs.
• Addresses inappropriate behavior when it occurs, including failure to follow standards of behavior, documents and informs the employee’s manager of issues and collaborates on corrective action as needed.
• Covers for other team members as needed.

Qualifications

• High School Diploma or equivalent.
• Current Food Handlers card as required by County Health Department issued by ONE of the following:StateFoodSafety.com Servsafe/National Restaurant Association Local County Health Department State criminal background check and Federal (if applicable), as required for regulated areas.
• Two (2) years high volume food service job experience with one (1) year as supervisor.
• To be completed as established by department: (Administered at Department level) Person in Charge issued by local County Health department Manager Food Safety Certification Board of Health Managers Training.
• PREFERRED QUALIFICATIONS: County Person-in-Charge (PIC) training Certified Food Manager (CFM) Certification through ServSafe.
• Two (2) years of high-volume food service supervisory experience in a healthcare setting.