STARBUCKS/LEAD BARISTA

About the role

Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation. Monitors total department conditions and follows through to maintain standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Increase sales through effective marketing and merchandising of products in the Department.
• Affiliate in supervision and direction of department personnel to ensure quality customer service.
• Delegate job assignments and responsibilities to associates in accordance with duty rosters.
• Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department.
• Maintain customer service area and equipment in a clean and appealing manner.
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
• Must execute and adhere to all Starbucks programs, policies and promotions (i.e. Customer Voice, Siren’s Eye, etc.).
• Follow store policies and procedures for operational flow at each station.
• Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
• Present one’s self professionally and demonstrate clear communication with all customer and partner interactions.
• Perform equipment maintenance in accordance with preventative maintenance checklist.
• Follow cash handling and register policies.
• Follow inventory stocking and recording guidelines.

Qualifications

• Minimum Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
• Must be a trained and certified barista.
• Past work record reflects dependability and integrity.
• Prior food handling.
• Supervisory skills.

SkillsAble to effectively communicate with customers and associates.

Able to be prompt, tactful, calm, courteous, and professional in all interactions.

Able to manage conflict in a reasonable, nonconfrontational and cooperative manner.

Able to act with honesty and integrity regarding customer and business information.

Able to follow directions and seek assistance when necessary to resolve customer and business issues.

Benefits

Health & Well-being Benefits
Health care benefits
Paid time off such as vacation, sick leave, and parental leave
Mental and emotional support resources through our Employee Assistance Program
Financial Benefits
Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements
Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
Potentially bonus eligible, depending on varying criteria by location and based upon annual store performance
Growth And Development Benefits
Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
Robust internal training and development resources to grow your career

Pay

The final rate of pay is determined at store level based on prior equivalent work experience.

Schedule

To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance.