STARBUCKS/LEAD BARISTA

Responsibilities

• Increase sales through effective marketing and merchandising of products in the Department.
• Aid in supervision and direction of department personnel to ensure quality customer service.
• Delegate job assignments and responsibilities to associates in accordance with duty rosters.
• Order and maintain stock and supplies, monitor conditions and appearance of same throughout the department.
• Maintain code dates and product rotation, remove out-of-code product.
• Hold personnel in department accountable for their job assignments and responsibilities.
• Write department schedules, coordinate requests and bids, and meet business needs.
• Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
• Maintain customer service area and equipment in a clean and appealing manner.
• Demonstrate Customer 1st Behavior when taking care of customer needs.
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
• Execute and adhere to all Starbucks programs, policies, and promotions (i.e. Customer Voice, Siren’s Eye, etc.).
• Follow store policies and procedures for operational flow at each station.
• Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
• Present oneself professionally and demonstrate clear communication with all customer and partner interactions.
• Perform equipment maintenance in accordance with preventative maintenance checklist.
• Follow cash handling and register policies.
• Follow inventory stocking and recording guidelines.

Qualifications

• Minimum Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
• Must be a trained and certified barista.
• Past work record reflects dependability and integrity.
• Prior food handling.
• Supervisory skills.