STARBUCKS/LEAD BARISTA

Responsibilities

• Provide prompt, quality coffee selection, purchase, and preparation to customers.
• Maintain and monitor total department conditions to ensure standards are met and exceeded.
• Handle stressful situations calmly, courteously, and tactfully, making a positive impression on associates and customers.
• Execute and adhere to all Starbucks programs, policies, and promotions.
• Operate with a high level of professionalism and clear communication during all customer and associate interactions.
• Perform equipment maintenance and cleaning tasks according to established standards.
• Adhere to company policies and procedures, including dress code, grooming, sanitation, and maintaining a harassment-free work environment.
• Manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Support and assist through direct interaction with minors, individuals with special needs, and older adults.

Qualifications

• Trained and certified barista.
• Dependable past work record reflecting integrity and dependability.
• Prior food handling experience.
• Supervisory skills desired.