Starbucks Cafe Manager - Seattle Convention Center

Job Responsibilities

• Recruit, hire, train, coach, and develop café associates and shift supervisors.
• Foster a positive and inclusive team culture focused on guest service and engagement.
• Create schedules that effectively support business demands while managing labor costs.
• Lead daily team huddles and communicate operational priorities.
• Ensure every guest receives outstanding service consistent with Starbucks standards.
• Resolve guest concerns and service recovery opportunities professionally and promptly.
• Maintain Starbucks and Aramark beverage and food quality standards.
• Monitor inventory levels and order products to support business needs while minimizing waste.
• Ensure accurate receiving, storage, and rotation of products.
• Manage labor, food, and beverage costs to achieve budgeted targets.
• Analyze sales trends and identify opportunities to increase revenue and profitability.
• Review operational reports and implement action plans to improve business performance.
• Maintain accountability for cash management and inventory controls.
• Ensure compliance with health department regulations, food safety standards, and Starbucks and Aramark operating procedures.
• Maintain a safe work environment for employees and guests.
• Conduct regular safety inspections and compliance audits.
• Support emergency and event-management procedures within the convention center environment.

Qualifications

• 2+ years of management experience in a coffee shop, café, quick-service restaurant, retail food service, or hospitality environment.
• Proven leadership experience managing teams in a fast-paced operation.
• Strong customer service and problem-solving skills.
• Experience with scheduling, labor management, and inventory control.
• Ability to work flexible hours, including evenings, weekends, holidays, and event days.
• Proficiency with Microsoft Office and point-of-sale systems.
• Strong leadership and team-building capabilities.
• Excellent verbal and written communication skills.
• Financial acumen and ability to manage budgets and operational metrics.
• Able to multitask and prioritize in a high-volume, event-driven environment.
• Strong organizational and time-management skills.
• Commitment to delivering exceptional guest experiences.
• Ability to stand and walk for extended periods.
• Ability to lift, push, pull, and carry up to 40 pounds.
• Ability to work in a fast-paced environment with frequent bending, reaching, and repetitive motions.