Starbucks Cafe Manager - Seattle Convention Center

Job Responsibilities

• Recruit, hire, train, coach, and develop café associates and shift supervisors.
• Foster a positive and inclusive team culture focused on guest service and engagement.
• Create schedules that effectively support business demands while managing labor costs.
• Lead daily team huddles and communicate operational priorities.
• Ensure every guest receives outstanding service consistent with Starbucks standards.
• Resolve guest concerns and service recovery opportunities professionally and promptly.
• Monitor service times and operational efficiency to maximize guest satisfaction.
• Build a culture focused on hospitality, quality, and consistency.
• Oversee daily café operations, including opening, closing, cash handling, and operational compliance.
• Maintain Starbucks and Aramark beverage and food quality standards.
• Ensure proper merchandising, product presentation, and cleanliness throughout the café.
• Monitor inventory levels and order products to support business needs while minimizing waste.
• Ensure accurate receiving, storage, and rotation of products.
• Manage labor, food, and beverage costs to achieve budgeted targets.
• Analyze sales trends and identify opportunities to increase revenue and profitability.
• Review operational reports and implement action plans to improve business performance.
• Maintain accountability for cash management and inventory controls.
• Ensure compliance with health department regulations, food safety standards, and Starbucks and Aramark operating procedures.
• Maintain a safe work environment for employees and guests.
• Conduct regular safety inspections and compliance audits.
• Support emergency and event-management procedures within the convention center environment.

Qualifications

• 2+ years of management experience in a coffee shop, café, quick-service restaurant, retail food service, or hospitality environment.
• Proven leadership experience managing teams in a fast-paced operation.
• Strong customer service and problem-solving skills.
• Experience with scheduling, labor management, and inventory control.
• Able to work flexible hours, including evenings, weekends, holidays, and event days.
• Proficiency with Microsoft Office and point-of-sale systems.
• Strong leadership and team-building capabilities.
• Excellent verbal and written communication skills.
• Financial acumen and ability to manage budgets and operational metrics.
• Able to multitask and prioritize in a high-volume, event-driven environment.
• Strong organizational and time-management skills.
• Commitment to delivering exceptional guest experiences.
• Able to stand and walk for extended periods.
• Able to lift, push, pull, and carry up to 40 pounds.
• Able to work in a fast-paced environment with frequent bending, reaching, and repetitive motions.
• Preferred: Starbucks leadership experience or licensed Starbucks operation experience, experience in convention centers, arenas, stadiums, airports, hotels, or other high-volume venues, Food Protection Manager Certification, Bachelor's degree in Hospitality, Business, or a related field.

About Aramark

Aramark is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.