STARBUCKS/BARISTA

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated.
• Answer questions regarding products sold within the department and throughout the store.
• Maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Collaborate with associates to promote teamwork and help achieve company/store goals.
• Prepare beverage selections to recipes and standards and to customer’s requests using proper equipment.
• Tender transactions using company best practices.
• Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend coffee shop items to customers to ensure they get the products they want and need.
• Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review “sell by” dates and take appropriate action.
• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
• Adhere to all food safety regulations and guidelines.
• Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management.
• Ability to work cooperatively in high-paced and sometimes stressful environment.
• Able to manage conflict in a reasonable, non-confrontational and cooperative manner.
• Able to act with honesty and integrity regarding customer and business information.
• Able to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Qualifications

• Excellent customer service skills.