Staffing Supervisor

About the role

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home.

Responsibilities

• Manage a team of Caregiver Managers in a designation location(s), providing supervision including coaching, counseling, and ensuring that the Caregiver Managers and the caregivers are fully prepared for assigned duties.
• Recruit, interview, screen and hire new caregiver managers in their respective location(s).
• Ensure that Caregiver Managers are assigning the best caregiver for each job based upon relevant factors.
• Maintain knowledge of current business priorities and market considerations within designated business unit and factor appropriately into staffing decisions.
• Oversee client and caregiver scheduling including educating on the importance of accuracy in schedules, rates, personnel and care notes, meeting payroll and billing deadlines.
• Coordinate with our HR Team to ensure that proper protocols are in place for employee recognition, employee discipline and warnings, employee termination, incident investigation and resolution, injury and worker’s compensation management, use of paid sick time, and other HR issues.
• Ensure that performance evaluations for Caregivers are completed, offer feedback, and implement development plans to enhance caregiver skills and performance.
• Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers' skills, experience, and availability.
• Provide direct support for escalated problem resolution.
• Support and facilitate ongoing training for caregivers to enhance their skills.
• Ensure that caregiver managers are keeping caregivers are up to date in their licensing and compliance.
• Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers.
• Meet caregiver retention guidelines, and develop and implement retention improvement plans.
• On-call and after-hours support as needed.
• Additional duties as assigned.

Requirements

• Bachelor’s degree in a related field or the equivalent experience.
• 3 years’ Supervisory experience.
• 5 years’ experience in health care, elder care, social work or related industry.
• Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload.
• Effective communication, both orally and in writing, with clinical and non-clinical personnel.
• Polished communication and presentation skills and ability to develop excellent relationships with field staff.
• Computer proficiency and ability to document timely and accurate notes in the system.

Physical Requirements

• Ability to travel approximately up to 20% of the time.
• Ability to lift and carry up to 15-20 pounds.
• Ability to sit, stand, and walk for prolonged periods of time throughout the workday.
• Ability to use standard office equipment.

Salary Range

$80k-$90k

Benefits

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

Equal Opportunity Employer

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.