Staffing - Quality Technician II

Job Title: Quality Technician Industry: Healthcare Location: Remote (US) — shift hours assumed Eastern time based on administrative home site; confirm with Corning Shift: Monday through Friday, either 6:00 a.m. to 3:00 p.m. or 7:00 a.m. to 4:00 p.m. Client Overview This role sits within a global materials science and technology company's Quality organization, providing front line customer support for quality and regulatory inquiries, primarily for customers in Europe, in the medical device and life sciences space. Top 3 Skills Quality and regulatory customer supportComplaint and audit request triageCross functional escalation and case management systems What You'll Do Provide front line support for internal and external customers on quality and regulatory inquiriesSupport customer communications regarding complaints and audit requestsFacilitate customer audit requests, coordinating on-site and remote audits with Plant QualityAct as liaison between customers and other departmentsTriage incoming customer complaints and quality/regulatory email queuesIdentify duplicates, assign inquiries to relevant functions, and escalate urgent issues per guidelinesEscalate key customer inquiries to the correct department as neededWork with customers and internal departments to ensure customer satisfactionMeet work targets and schedules while following quality and regulatory guidelinesUse email templates and established procedures for professional customer communication What We Need From You Bachelor's degree in Life Sciences, Chemistry, Engineering, or a related field preferred2 to 4 years of work experience in a customer facing roleCustomer facing experience in the medical device or clinical industryComfortable handling time sensitive, varying customer requests and prioritizing tasksCourteous, articulate, professional oral and written communication skills Preferred / Bonus Experience designing and maintaining reports and metricsKnowledge of ETQ, SharePoint, Salesforce.com, SAP, or PeopleSoftMulti-lingual skills About Elevait Elevait Solutions was founded by veterans who believe that how you treat people is the only thing that actually matters in this industry. We're a team that stays in your corner before, during, and after placement. We show up for the communities we work in, we tell you the truth, and we work hard to make sure every placement is a good fit for both sides. If that sounds like the kind of team you want behind you, we'd like to talk. Elevait is a certified Service Disabled Veteran Owned Small Business, has over 100,000 LinkedIn followers, and was named a top company for hiring veterans by U.S. Veterans Magazine. We'd encourage you to check us out directly on our website and LinkedIn rather than just taking a recruiter's word for it. Buzzwords quality, regulatory, customer, support, complaint, audit, triage, escalation, case, management Top 3 LinkedIn Job Titles Quality TechnicianCustomer Quality SpecialistRegulatory Support Specialist Internal Market Recap (Client: Corning, Quality, Remote — likely Eastern hours) Pay Positioning This req's candidate facing range, $21.26 to $26.39/hr, sits somewhat below the general national Medical Device Quality Assurance average of $29.29/hr ($60,925/yr), though that broader benchmark typically reflects more hands on, technical QA/QE work. This specific role is customer facing and coordination focused (triage, escalation, liaison work) rather than hands on quality engineering, and only requires 2 to 4 years of customer facing experience with a Bachelor's preferred rather than required, so this range is reasonably positioned for the actual scope of the role. Competitive Landscape Thermo Fisher Scientific, Becton Dickinson, Medtronic, Stryker, Boston Scientific, Abbott Laboratories, Bio-Rad Laboratories, Cytiva. Contractor to FTE Trends This req runs about 3 months (10/13/2026 to 01/13/2027); no strong signal either way for extension. Selling Points and Watch Outs Fully remote with a choice of two shift start times, offering some schedule flexibilityGenuinely international scope, working primarily with European customers, appealing to a candidate interested in cross regional customer workThe posted title, "Quality Technician II," reads as a hands on technical title, but the real duties are customer facing triage, escalation, and liaison work rather than lab or manufacturing quality work. Worth confirming this framing with CorningThis is a short, 3 month engagement with no stated conversion path, worth setting expectations early for candidates hoping for something longer term Candidate Profile A customer facing quality or regulatory support professional with 2 to 4 years of experience, ideally in the medical device or clinical industry, comfortable triaging and escalating time sensitive customer inquiries and coordinating audits across departments. Sourcing Channels Target current customer facing quality and regulatory support staff at the competitor medical device and life sciences companies listed above, LinkedIn searches combining quality/regulatory customer support experience with medical device or clinical industry language, and multilingual candidate pools given the European customer base. LinkedIn Location Coverage Not applicable. This role is remote, so there is no commute radius to build a coverage table around. Boolean Search String ("quality technician" OR "customer quality" OR "regulatory support") AND (complaint OR audit OR triage OR escalation OR "quality regulatory") AND (ETQ OR Salesforce OR SAP OR PeopleSoft OR SharePoint)