Staffing Manager

About the role

Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. This is a unique opportunity to make a difference by carrying out our mission every day.

Responsibilities

• Oversee timely scheduling, completion, and documentation of client visits in accordance with regulatory and company standards
• Manage caregiver placements, long-term case assignments, start-of-care visits, and fill-in dispatch support
• Lead, coach, and develop staffing supervisors, coordinators, and special care aides
• Ensure accurate client schedules, authorization alignment, and same-day vacant shift coverage
• Create staffing and dispatch plans to reduce gaps and improve staffing reliability
• Prepare for and support state surveys, onsite monitoring, and contract audits
• Implement operational best practices that enhance communication, efficiency, and client outcomes
• Maintain confidentiality and compliance with HIPAA and regulatory standards

Requirements

• Bachelor’s degree preferred OR one of the following in lieu of a degree: Associate degree, 60+ completed college credit hours, Equivalent experience in home care or healthcare operations
• 3–5 years of supervisory experience in a healthcare environment
• Experience supporting the elderly or disabled (professional or personal)
• Strong leadership and team management abilities
• Excellent communication, organization, and multitasking skills
• Proficiency in scheduling software, EMR platforms, and general computer applications
• Knowledge of state regulations and compliance standards
• Ability to resolve problems quickly and professionally
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, Portuguese) a plus
• Familiarity with home care and Medicaid policies preferred

Qualifications

• Report to the Regional Director or Area Vice President of PCS Operations

Skills

• Strong leadership and team management skills
• Excellent communication, organization, and multitasking abilities
• Proficiency in scheduling software, EMR platforms, and general computer applications
• Knowledge of state regulations and compliance standards
• Ability to resolve problems quickly and professionally
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, Portuguese) a plus
• Familiarity with home care and Medicaid policies preferred

Benefits

• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

Pay

Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience.

Schedule

Details on the schedule will be provided in the full job description.