Staffing Manager

About the role

The Staffing Manager owns the schedule and leads the Caregiver workforce — ensuring 100% shift coverage, exceptional service delivery, and a highly engaged, high-performing team. This is a high-impact role for someone who can balance strategic workforce planning with genuine human connection.

Responsibilities

• Build and manage daily and long-term Caregiver schedules ensuring 100% shift coverage and ≥98% fulfillment of authorized Client hours
• Strategically match Caregivers to Clients based on skills, availability, location, and compatibility — eliminating open hours in real time
• Lead Caregiver performance through coaching, feedback, accountability, and partnership with HR on reviews and improvement plans
• Drive Caregiver engagement, retention, and compliance, ensuring all staff are trained and fully qualified before assignment
• Maximize authorized hours while minimizing overtime, maintaining accurate data across HRIS and scheduling systems
• Serve as a key point of contact for Clients and Caregivers with prompt, professional responsiveness via phone, email, and in person
• Troubleshoot scheduling gaps, call-offs, and timekeeping discrepancies, ensuring accurate EVV tracking and documentation
• Pre-schedule new hires to ensure immediate productivity and seamless continuity of care from day one

Requirements

• Experience in staffing, scheduling, or workforce coordination — healthcare or home care preferred
• Strong ability to multi-task, prioritize, and problem-solve under pressure in a high-volume environment
• Proven experience in performance management, team development, and employee accountability
• Highly detail-oriented with strong organizational skills and proficiency in HRIS and scheduling systems
• Results-driven and self-managed with excellent time management across competing priorities
• Strong communicator with excellent interpersonal skills and a service-first approach to Clients and Caregivers
• Committed to compliance, EVV accuracy, HIPAA standards, and operational data integrity
• A passion for delivering exceptional Client and Employee experiences through every interaction
• Proactive, solution-oriented self-starter who takes initiative and works independently
• Values innovation, efficiency, and streamlined processes
• Excellent written and verbal communication skills in English
• Meticulous attention to detail, with accurate record-keeping and documentation
• Strong project management skills — strategic, organized, and intuitive
• Collaborative team player with excellent interpersonal skills
• Results-driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast-paced environment
• Exercises sound judgment and discretion in handling sensitive matters
• Tech-savvy and comfortable with a variety of software and devices
• Warm, welcoming, and professional demeanor with a commitment to outstanding customer service
• Strong commitment to compliance, including knowledge of HIPAA best practices for handling PHI
• Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations
• Background in senior care, assisted living, skilled nursing, or in-home care

Benefits

• Paid Time Off and Paid Holidays*
• 100% Company-Paid Dental Insurance and Vision Insurance*
• 100% Company-Paid $25,000 Life Insurance Policy*
• 100% Company-Paid Employee Assistance Program — including mental health counseling sessions, financial coaching, provider referrals, and childcare resources — available 24/7
• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*
• 401(k) Retirement Program — with Employer Match*
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week

Pay

$50,000 – $60,000