Staffing Coordinator - Weekend

About the role

Cambrian Homecare, LLC provides in-home care services since 1996, focusing on compassionate, flexible, and personalized care for individuals of all ages. The role involves supporting critical weekend operations.

Responsibilities

• Scheduling & Coverage Coordination: Manage caregiver schedules, fill open shifts, coordinate changes, and respond to call-offs or urgent staffing needs.
• Caregiver & Client Support: Serve as the primary point of contact during weekend operations, providing updates, addressing concerns, and communicating scheduling and service changes.
• Service Systems Support: Assist caregivers with visit verification, mobile app issues, scheduling questions, and documentation needs.
• Incident Response & Escalation Management: Respond to service disruptions, caregiver or client concerns, safety issues, injuries, and unexpected situations.
• Operational Documentation & Communication: Maintain accurate scheduling records, document service changes, facilitate shift handoffs, and communicate critical updates to internal teams.

Qualifications

• MUST HAVE:
• High school diploma or equivalent.
• Bilingual (Fluent English and Spanish).
• Advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint).
• Experience in phone-based, high-volume scheduling or customer service environments requiring real-time prioritization and response to urgent needs.
• NICE TO HAVE:
• Experience in home care, healthcare, staffing, or caregiver support environments.
• Experience using MatrixCare or similar scheduling, workforce management, or care coordination systems.

Skills Critical for Success

• Customer-First Mindset: Responsive, respectful, and solution-oriented support.
• Independent Judgment & Decision Making: Sound real-time decisions with limited immediate support.
• Organization & Prioritization: Manages multiple concurrent tasks while maintaining accuracy and responsiveness.
• Urgent Response & Calm Under Pressure: Stays composed in crisis-driven situations and responds quickly to urgent staffing needs and service disruptions.
• Emotional Intelligence & Boundaries: Balances empathy with professionalism in sensitive conversations while maintaining appropriate boundaries.
• Reliability & Accountability: Takes ownership of responsibilities and ensures consistent follow-through.

Benefits

Compensation: $23.50 hourly fixed rate. Work Environment: On-site in Long Beach, CA. Team Culture: A collaborative and service-focused environment where teamwork, adaptability, and clear communication drive success. Weekend operations require independent decision-making, quick problem-solving, and the ability to step in and support caregivers, clients, and teammates with minimal immediate backup. Work Schedule: Saturday - Sunday, 8:00 AM – 6:00 PM PST. Retirement Plan: Employees may participate in a 401(k) retirement savings plan.