Staffing Coordinator- Home Care

About the role

The Post Staffing Coordinator serves as a frontline customer service liaison between patients/clients, caregivers, and the Care Coordinator Supervisor. They ensure that caregivers are appropriately matched to patient/client needs, maintain consistent caregiver assignments, and validate caregiver documentation.

Responsibilities

• Supports the Agency's philosophy, purpose, mission, goals, and policies.
• Serves the needs of patients/clients and reports for work on time.
• Maintains an active employee list of available caregivers and schedules care according to the plan of care.
• Validates caregiver documentation, documents scheduling changes, and notifies managers of outstanding documentation.
• Contacts patients/clients to confirm satisfaction after a new caregiver's first visit and may make customer satisfaction calls.
• Hires caregivers by identifying recruitment needs, screening applicants, and conducting interviews.
• Works overtime when requested and attends meetings.

Requirements

• High School Diploma or GED.
• One (1) year of data entry, computer-related experience, or clerical and systems experience in a healthcare environment.
• Data entry ability with attention to detail, speed, and accuracy.
• Organizational, teaching, human resource, and management skills.
• Ability to work under time pressure and prioritize multiple tasks.
• Proficiency in Microsoft Office suite and quick learning of new software applications.

Qualifications

• None specified.

Skills

• Technical Skills: Specialized skill in tasks assigned above average.
• Communication: Effectively transfers information to necessary parties.
• Initiative: Self-motivated, competitive, and proactive.
• Flexibility: Quickly adapts to changing conditions.
• Interpersonal Skills: Focuses on solving conflict, listens without interrupting, maintains patience and compassion.
• Teamwork: Balances team and individual responsibilities, exhibits patience and compassion.
• Professionalism: Ensures product is delivered on time and of high quality, assumes responsibility for mistakes.
• Technical Competencies: Current and ongoing competence in tasks assigned.

Behaviors

• Technical Competencies: Specialized skill in tasks assigned above average.
• Communication: Effectively transfers information to necessary parties.
• Initiative: Self-motivated, competitive, and proactive.
• Flexibility: Quickly adapts to changing conditions.
• Interpersonal Skills: Focuses on solving conflict, listens without interrupting, maintains patience and compassion.
• Teamwork: Balances team and individual responsibilities, exhibits patience and compassion.
• Professionalism: Ensures product is delivered on time and of high quality, assumes responsibility for mistakes.
• Technical Competencies: Current and ongoing competence in tasks assigned.

Motivations

• Technical Competencies: Specialized skill in tasks assigned above average.
• Communication: Effectively transfers information to necessary parties.
• Initiative: Self-motivated, competitive, and proactive.
• Flexibility: Quickly adapts to changing conditions.
• Interpersonal Skills: Focuses on solving conflict, listens without interrupting, maintains patience and compassion.
• Teamwork: Balances team and individual responsibilities, exhibits patience and compassion.
• Professionalism: Ensures product is delivered on time and of high quality, assumes responsibility for mistakes.
• Technical Competencies: Current and ongoing competence in tasks assigned.

Education

• High School Diploma or GED.

Experience

• Direct Previous Experience: One (1) year data entry, computer-related experience, or clerical and systems experience, preferably in a healthcare environment.

Licenses & Certifications

• None specified.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.