Staffing Analyst

Key Responsibilities

• Analyze daily, weekly, and seasonal staffing needs to ensure sufficient coverage across all operations.
• Monitor staffing levels in real time and respond promptly to call-outs, shortages, and last-minute operational changes.
• Cook up staffing assignments across multiple routes, shifts, locations, and service needs while balancing operational priorities.
• Maintain accurate and up-to-date staffing records, rosters, and employee data within HR and scheduling systems.
• Track and analyze trends related to absenteeism, overtime, turnover, and coverage gaps; provide insights and recommendations to leadership.
• Collaborate with recruiting and onboarding teams to align hiring pipelines with operational demand.
• Communicate clearly and professionally with employees, supervisors, and management regarding assignments, changes, and expectations.
• Ensure compliance with company policies, labor requirements, and applicable regulatory standards.
• Support onboarding, credential tracking, and workforce readiness initiatives as needed.
• Handle sensitive employee information with discretion, confidentiality, and professionalism.
• Perform additional duties assigned to support staffing and operational needs.

Required Skills & Competencies

• Strong analytical and problem-solving skills with the ability to assess multiple variables quickly.
• Proven ability to perform effectively in high-pressure, time-sensitive environments.
• Exceptional organizational skills and attention to detail.
• Ability to prioritize and manage multiple staffing demands simultaneously without sacrificing accuracy.
• Strong verbal and written communication skills.
• Sound decision-making abilities and the capacity to remain calm under pressure.
• Proficiency with scheduling systems, HRIS platforms, and Microsoft Office tools (Excel, Outlook, Teams).
• Ability to work independently while collaborating effectively within a team environment.

Qualifications

• A minimum of two (2) years of experience in a dispatch, staffing, or operations-driven environment.
• Prior experience in a customer service-focused role, with the ability to communicate clearly, professionally, and calmly under pressure.
• Comfortable using technology and staffing/scheduling systems, including scheduling or dispatch software, HR or workforce management systems, Microsoft Outlook, Excel, and Teams (or similar tools).
• Reliable, well-organized, and capable of working independently with minimal supervision.
• Consistent attendance with flexibility to support operational needs, including early mornings, evenings, or weekends as required.
• Bilingual (English/Spanish) strongly preferred, with the ability to communicate effectively with a diverse workforce and customer base.