Staff Usher

Responsibilities

• Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued patron
• Provide a helpful, welcoming, professional, efficient and accessible service to all audience members
• Maintain up to date knowledge of the venue, including current policies and procedures and familiarity with current and upcoming concerts
• Be flexible in relation to duties and working hours which will include weeknight evenings and both matinee and evening shifts on the weekends
• Provide guidance to Volunteer Ushers
• Provide instructions on emergency procedures and be on hand to resolve any conflicts that arise over the course of the show call
• Attend Emergency Response Plan meetings, implement Emergency Response Plan when necessary and place radio call to First Aid staff when needed
• Attend Red Cross sponsored CPR, AED and Life Saving courses
• Participate in providing feedback for the Ushers’ Liaison Committee
• Attend other trainings as required
• Additional responsibilities as assigned

Qualifications

• Staff Ushers must become a member of the Theatrical Employees Union – Local B-18
• Able to provide usher coverage for an assigned area for an extended period of time, which may include standing and traversing stairs
• Consistent availability on weeknights and weekends
• Customer service and patron or guest service experience preferred - experience as an usher at a performing arts venue is desirable
• Excellent verbal communication skills
• Flexible attitude and patient/tactful in resolving conflict
• Professional in appearance and polite demeanor
• Ability to Work with and provide guidance to Volunteer Ushers
• Handle conflict resolution in a customer service environment
• Use ticket scanners and two-way radio / walkie talkie
• Follow required dress code
• Exhibit sensitivity to and understanding of San Francisco Symphony’s diverse range of audience members
• Communicate effectively with a diverse range of people, including donors, prospective donors, volunteers, board members and community partners