Ushers

About Houston Grand Opera

The mission of HGO is to enrich our diverse community through the art of opera. We do so by creating, curating, exploring, and producing outstanding experiences centered around the human voice. HGO has received a Tony Award, two Grammy Awards, and three Emmy Awards – we are the only opera company in the world to win all three honors. Our strategic focus is two‑fold: creating profoundly enriching experiences for our diverse audiences and clearly defining and positively promoting the HGO brand. We are passionate about building and sustaining an inclusive and equitable working environment for all company members. We believe every team member enriches our diversity by exposing a broad range of ways to understand and engage our community and discover, design, and deliver enriching experiences.

Key Responsibilities

• Welcome guests in a polite and friendly manner.
• Check and scan tickets and direct guests to their seats.
• Distribute programs, brochures, and other materials.
• Inform guests about location of restrooms, refreshments, and exits.
• Tend to guests’ comfort and assist them with any questions or concerns.
• Assist guests with disabilities or other impairments, as needed.
• Monitor guests’ activity to ensure the safety of the event.
• Enforce event rules and relevant health and safety regulations.
• Ensure that the lobby and facilities are neat and organized.
• Follow all emergency procedures and guide audience members to exits in an orderly manner.

Qualifications

• High School Diploma or GED, or equivalent work experience.
• Experience as an usher or similar preferred.
• Consistent professional and neat presentation and friendly demeanor.
• The ability to provide excellent customer service.
• Excellent interpersonal and communication skills.
• Highly organized with strong attention to detail.
• The ability to manage crowds and remain calm in stressful situations.
• The ability to stand for extended periods.

Physical Demands

Frequent bending and stooping, standing for up to 2+ hours continuously, sitting, and occasional lifting of items up to 20 lb.

Schedule

Willingness to work nights, weekends, and on public holidays.