Staff Technical Support Engineer, VM Specialist, US Government

About the role

To comply with U.S. federal government requirements, U.S. citizenship is required for this position.

Responsibilities

• Work firsthand with our valued Public Sector customers, supporting their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors.
• Enjoy networking with key contacts outside your area of expertise, with a strong ability to explain complex technical issues to both non-technical and technical professionals.
• Assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release reviews, upgrade planning, and quarterly business reviews.
• Provide personalized support and become deeply familiar with your customer’s implementation and business priorities, proactively driving best practices to help continuously improve their security posture.
• Regularly participate in technical discussions with cross-functional teams, creating an environment of transparency that ultimately leads to better products, stronger partnerships, and enhanced cybersecurity outcomes.
• Quick thinking and proactive support provide the fast assistance our Public Sector clients need to keep their environments secure—meaning you’ll need to move quickly, think strategically, and provide expert technical assistance in high-pressure situations.

Qualifications

• 8+ years of network security experience, with a preference for experience supporting government or public sector clients.
• Able to effectively communicate complex technical issues to all levels and stakeholders, both internally and externally.
• Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture.
• Ability to work independently as well as contribute as a team player.
• Knowledge of one or more virtualization hypervisors: VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, or Microsoft Hyper-V.
• Experience with Cisco, Checkpoint, Juniper (Netscreen), or Fortinet products.
• Knowledge of traffic generation tools and scripting languages.
• Previous experience supporting Palo Alto Networks Products.
• Familiarity with AI Concepts.

Pay

$123,200.00 - $199,100.00/yr

Schedule

Mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change.