Staff Technical Program Manager

About the role

In this role, you will:

• Orchestrate the full product delivery for our largest and highest-value initiatives.
• Own end-to-end program management across the entire org.
• Work directly with engineering, product, and design leads and ICs to understand product direction and technical architecture.
• Participate in project and capacity planning, review product and technical specs, and identify dependencies and risks early.
• Be an active unblocker when issues arise.
• Align engineering, product, and go-to-market teams.
• Serve as the connective tissue between Engineering, Product, Customer Success, and Sales.
• Translate technical realities into language each team can act on.
• Make sure no important decision falls through the cracks and risks are owned/mitigated.
• Run program governance with discipline and minimal overhead.
• Own weekly program reviews, cross-functional working sessions, and executive status updates — keeping each meeting focused on the specific items that require leadership attention.
• Build lightweight, durable program infrastructure.
• Design and own the minimum viable set of processes, tools, and tracking systems that keep programs running: roadmap and backlog planning, milestone tracking, dependency maps, risk registers, and executive dashboards.
• Processes should be owned and evolvable by teams, not dependent on you.
• Drive operational programs within Tech and across the company.
• This could include managing the corporate and tech OKR processes, supporting 3-6 month planning horizons, continuing the org’s broader push toward agentic ways of working, etc.
• Staying plugged in and jumping in where you can add the most value.
• Become an active, valuable member of the Senior Technical Leadership Team.
• Report to the CTO and work closely with technical leadership to understand what's happening across the company and provide support and input to key technical decisions.

About You

• 8+ years in technical program management, engineering program management, or a closely related role, with meaningful time at a startup or high-growth company.
• Experience driving complex cross-functional programs through alpha, beta, and GA, coordinating engineering, product, and go-to-market teams simultaneously.
• A demonstrable technical foundation. Prior software engineering experience, a CS or technical degree, or equivalent hands-on exposure to systems design, distributed architectures, and the SDLC.
• Demonstrated habit of reaching for AI tools and agents as a first instinct — actively incorporates LLM-based workflows, automation, or AI-assisted tooling into day-to-day program management work.

Nice to Have

• Experience in insurance, fintech, or another regulated industry.
• Experience managing or integrating external consulting or nearshore delivery partners into an internal engineering roadmap.
• Experience building OKR and roadmap processes for a scaling technical organization.
• Prior work supporting a Field Delivery or Customer Success team during a B2B SaaS go-to-market motion.