Staff Technical Program Manager

About the role

The TSE org is critical to Coupang's business strategy. This role will be responsible for full ownership & end-to-end company-wide charter, delivery & execution starting from Product & Service Definition, Functional Design, Engineering execution Lifecycle with a Customer focus and Customer lifecycle management for Coupang’s Platform.

Responsibilities

• Work closely with members of multiple business & Engineering teams to help define, streamline, design and analyze data to build business requirements and then work with engineering teams to articulate requirements, further perform functional & technical data & system analysis, drive engineering to implementation via all phases of Software Development Lifecycle (SDLC).
• In addition, the ideal candidate must possess a high degree of collaborative skills, and the ability to communicate effectively on many levels.
• Strong functional & technical analytical & design capability to understand Common & shared platforms, web, & services API with underlying data.
• Should be able to dive deep to come up with new Platform scenarios that help solving systems bigger problems by simplifying our services & cloud platform and help increase productivity & efficiency or every Engineer & system in the company.
• Solid Platform, Web services, API technologies experience.
• Strong blend of technical, business, and program management experience that enables seamless communication across teams, project execution and great customer reach.
• Own, manage and deliver multiple large scale, complex programs across organizations with ease of simplicity, taking teams along to the path of success.
• Own and Manage implementation E2E from Project charter, roadmap, plan, design, design, build, execute, deliver and monitor performance & adoption.
• Create, evolve, and communicate specifications for feature areas that enable cohesive, compatible, iterable scenarios that span multiple feature teams and enable a durable multi-year vision.
• Be able to come up with scenarios and business requirements by analyzing data and business needs.
• Excellent cross-group collaboration and communication skills
• Strong problem-solving skills, analytical capabilities, and attention to detail
• Cultural change management experience
• Identify, Propose and Implement ongoing data strategy and drive data quality improvements
• Establishes, enables and improves systems to manage product feedback from customers to resolve issues.
• Reviews and contributes to ecosystem design.

Qualifications

• Bachelor’s degree and 8+ years of Engineering Program Management experience in managing feature teams and designing large-scale or complex technical initiatives on shared Platform for Web & Web services, API, Data analytics
• Minimum of 5 Years in Platform, Web design, API that are used by internal & external teams
• Flexible, agile and fast learner