Staff Technical Product Manager-Workshop Operations

Accountabilities

• Define and lead the product vision, strategy, roadmap, and execution plan for digital workshop operations platforms, including appointment management and service tracking solutions.
• Build foundational systems and processes for new operational models, supporting pre-launch initiatives and future scalability.
• Own end-to-end product development activities, from discovery and requirements definition to delivery, adoption, and continuous improvement.
• Translate operational workflows into clear technical requirements, product specifications, automated processes, and system logic.
• Partner with engineering teams, vendors, and business stakeholders to design scalable integrations and reliable digital experiences.
• Manage API integrations, data synchronization, migration activities, and system performance across connected platforms.
• Ensure data accuracy across critical service information, including appointments, service orders, vehicle data, parts availability, and customer information.
• Establish operational readiness criteria, support product rollouts, and drive adoption across service teams and retail locations.
• Monitor product performance through KPIs, dashboards, system health metrics, and user feedback to identify improvement opportunities.
• Identify technical risks, integration challenges, and process improvements while maintaining security, reliability, and scalability standards.

Requirements

• Experienced technical product leader with a strong background in platform development, integrations, and operational software.
• Proven experience delivering service operations tools, workshop management systems, or similar enterprise platforms.
• Strong preference for candidates with automotive aftersales, workshop operations, dealership management systems, or related industry experience.
• Experience managing external technology partners and driving successful vendor integrations.
• Strong understanding of distributed systems, APIs, cloud platforms, and data integration patterns.
• Hands-on experience with REST/SOAP APIs, web services, JSON, XML, and structured data exchange.
• Experience creating detailed technical requirements, integration specifications, workflows, and product documentation.
• Experience delivering 0-1 products or platforms in startup, transformation, or pre-launch environments.
• Proficiency with Agile methodologies and tools such as Jira and Confluence.
• Strong analytical problem-solving skills with experience using dashboards, logs, metrics, and basic SQL.
• Excellent communication and stakeholder management skills across technical and non-technical teams.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; MBA or advanced technical degree preferred.

Benefits

• Competitive annual base salary ranging from $140,000 to $170,000, with California-based compensation ranging from $154,000 to $187,000.
• Annual performance bonus program.
• Comprehensive medical, dental, vision, and income protection benefits.
• 401(k) program with employer matching and immediate vesting.
• Generous paid time off, including planned PTO, additional unplanned PTO, and company holidays.
• Up to 16 weeks of paid parental leave for biological and adoptive parents.
• Paid leave options for bereavement, jury duty, voting time, and military leave.
• Remote work flexibility with opportunities for in-person collaboration and industry events.
• The opportunity to build innovative products and operational systems from the ground up.
• A chance to contribute to the future of connected mobility and advanced automotive technology.