Staff Technical Product Manager - Recall & Campaign Management

About the role

Join an iconic brand that is redefining the pickup truck and rugged SUV marketplace. As Staff Technical Product Manager– Recall & Campaign Management, you will lead the strategy and execution of Scout’s Recall & Campaign Management ecosystem, a critical platform that ensures regulatory compliance, customer safety, and operational excellence across Scout’s service network.

Responsibilities

• Define and Lead Strategy
  • Own and execute the product vision, strategy, and roadmap for Scout’s Recall & Campaign Management system, ensuring alignment with broader regulatory, operational, and customer experience objectives.
  • Lead the 0–1 development of Scout’s recall platform ahead of Start of Operations, establishing foundational capabilities, workflows, and integration patterns.
  • Define a centralized recall orchestration model that connects upstream systems (e.g., VW Group, Rivian Volkswagen Technology) with Scout internal platforms and downstream execution systems.
  • Champion a data-driven architecture that enables real-time visibility into recall status, VIN-level impact, and completion rates.
• Recall Operations – Problem Solving
  • Solve complex problems requiring in-depth evaluation of variable factors across systems, regulations, and service operations.
  • Navigate ambiguity inherent in early-stage platform development, making informed tradeoffs across evolving requirements, partner dependencies, and operational readiness needs.
  • Ensure accuracy and consistency of critical recall data, including VIN-level affected populations, campaign rules, and completion tracking.
  • Bridge the gap between recall identification and service execution, enabling timely and efficient resolution of safety and compliance issues.
  • Minimize operational friction by standardizing recall workflows and reducing reliance on manual processes.
• Lead Product Development
  • Lead end-to-end product development for recall and campaign management capabilities, from discovery through delivery and continuous improvement.
  • Ensure delivery against defined business objectives, timelines, and operational readiness criteria.
  • Collaborate with upstream system providers (e.g., VW Group, RVT) to define integration patterns, data ingestion pipelines, and synchronization mechanisms.
  • Partner with internal stakeholders to integrate recall data into service workflows, enabling VIN-level identification, scheduling, and completion tracking.
  • Translate complex regulatory and operational requirements into clear product requirements, workflows, and system logic.
• Stakeholder Relationships
  • Serve as a trusted technical advisor to cross-functional stakeholders, translating regulatory and operational needs into scalable technical solutions.
  • Drive alignment across teams on priorities, scope, and execution timelines.
  • Work closely with: Regulatory Affairs to ensure compliance with recall reporting and execution requirements; Quality to align on defect identification, campaign definitions, and recall triggers; Retail Operations to ensure seamless execution in service environments; Finance & Warranty to ensure accurate cost tracking, claim handling, and reimbursement workflows.
• Operationalize Products
  • Lead rollout and adoption of recall management capabilities across Scout’s retail network.
  • Ensure operational readiness and enable execution at scale within defined processes and frameworks.
  • Establish support models and escalation paths for recall-related system issues.
• Drive Technical Excellence
  • Partner with Software Engineering and UX teams to design scalable, resilient, and secure recall management solutions.
  • Apply best practices for API integrations, data governance, and system operability within the product domain.
  • Ensure systems support reliable, real-time data exchange across multiple platforms.
• Measure Success
  • Define KPIs for recall performance, including completion rates, time-to-resolution, VIN accuracy, and regulatory compliance metrics.
  • Measure performance against defined business and operational targets.
  • Use feedback from field teams and stakeholders to continuously improve the platform.

Requirements

• Experience: 8+ years of product management experience with a strong focus on technical platforms, system integrations, or operational software.
• Technical Expertise: Strong understanding of distributed systems, APIs, cloud platforms, and data integration patterns.
• Experience: Experience with system-to-system integrations, data ingestion pipelines, and real-time synchronization.
• Skills: Strong execution capability in complex, multi-system environments; ability to evaluate, adapt, and apply appropriate methods and frameworks to solve complex problems; highly analytical with strong problem-solving skills; excellent communication and stakeholder management skills across technical and business audiences; experience working with Agile tools and methodologies (e.g., Jira, Confluence); data-driven decision making; comfortable working with dashboards, analytics, and performance metrics.
• Education: Bachelor’s degree in Computer Science, Engineering, or related field. MBA or advanced technical degree preferred.

Qualifications

• Experience with recall management, campaign systems, warranty, or aftersales operations strongly preferred.
• Experience with system-to-system integrations, data ingestion pipelines, and real-time synchronization.
• Strong execution capability in complex, multi-system environments.
• Ability to evaluate, adapt, and apply appropriate methods and frameworks to solve complex problems.
• Highly analytical with strong problem-solving skills.
• Excellent communication and stakeholder management skills across technical and business audiences.
• Experience working with Agile tools and methodologies (e.g., Jira, Confluence).
• Data-driven decision making; comfortable working with dashboards, analytics, and performance metrics.
• Bachelor’s degree in Computer Science, Engineering, or related field. MBA or advanced technical degree preferred.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans.
• 401(k) program with: An employer match and immediate vesting.
• Generous Paid Time Off including: 20 days planned PTO, as accrued; 40 hours of unplanned PTO and 14 company or floating holidays, annually.
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave.

Pay

• Initial Base Salary Range: $140,000.00 - $170,000.00
• Initial California Base Salary Range: $154,000.00 - $187,000.00

Schedule

• This role will be based out of the Scout Motors location in Charlotte, North Carolina / Fremont, California.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events.