Staff Software Engineer - Trust & Safety (Remote)

About the role

We are seeking a Staff Software Engineer to lead the Trust & Safety Engineering team within the Provider organization. This role involves serving as the chief architect of our digital armor, driving product-based implementations that enable us to fulfill, audit, measure, and enforce critical Trust & Safety policies.

Responsibilities

• Lead the charge on both product architecture and operational, process-based solutions
• Build robust custom tools and leverage top-tier industry solutions to investigate and mitigate threats like fraud, billing anomalies, and credential abuse
• Establish a brand-new engineering domain from the ground up
• Mentor senior engineers
• Build scalable systems that directly protect a vital mental health ecosystem

Requirements

• 8+ years of experience
• 1+ years working on Trust & Safety systems anywhere
• 1+ years experience helping to form a new team from scratch
• Fullstack experience building modern database-backed (sql/no-sql) web applications
• Experience with microservice development
• Experience mentoring others, reviewing architectures, and establishing design patterns
• Experience driving all phases of the development lifecycle: planning, specing, execution, and measuring success, post-launch maintenance
• Experience working on highly complex projects with a focus on achieving sustainable results

Preferred Qualifications

• Start-up experience
• Experience developing SaaS applications using the Amazon Web Services (AWS) cloud platform
• Previous experience in products with high reliability/accuracy requirements (finance, mission critical systems, etc.)
• Experience with “on-call”, ability to deep dive complex issues and drive them to resolution independently
• Experience with NodeJs, Typescript, Kafka

Benefits

As part of our team, full-time employees receive:

• 100% remote work environment
• Attractive pay and benefits
• Comprehensive health benefits
• 401(k) plan access
• Gross time-off policies
• Paid parental leave
• Employee Assistance Program (EAP)
• Quarterly department stipend
• Fun team-building activities or in-person gatherings
• Community and employee resource groups
• New hire home office stipend
• $50 monthly stipend to help cover internet or cell phone expenses
• Year-round wellness initiatives and a $50/month wellness stipend