Staff Services Analyst II

About the role

The Staff Services Analyst II class is responsible for performing professional level analytical duties involving general administrative, staff development, fiscal, and/or program analytical work. Incumbents gather, tabulate, analyze, and chart data; interview and consult with departmental officials, employees, and others to give and receive information; prepare reports and make recommendations on procedures, policies, and program/functional area issues and alternatives; review and analyze proposed legislation and advise management on the potential impact; make decisions in financial, and other administrative systems of average to difficult complexity; prepare correspondence; and perform other related duties as assigned.

Responsibilities

• Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section.
• Reviews program updates, letters, and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance.
• Compiles, maintains, and analyzes data; identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes.
• Serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memorandum of Understanding.
• Conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and/or programmatic problems.
• Makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and/or respond to questions.
• Analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions.
• Plans and coordinates the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms.
• Compiles materials; prepares analytical reports, manuals, and publications.
• Prepares public relations materials (e.g. brochures, informational materials, customer satisfaction surveys).
• Provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment.

Requirements

• For Staff Development Option (in addition to the general duties):
• Conducts training needs assessment at an organizational level to obtain information to determine training programs/subjects needed for all levels of employees.
• Conducts training needs assessment at the individual employee level to determine employees to be sent to specific training programs, based on participant needs and relevancy of training to participant's job duties.
• Identifies, develops, and/or coordinates resources for training and staff development including curricula, workshops, college coursework, training programs, and on-the-job training sessions.
• Develops and conducts workshops and training sessions on a variety of topics including, but not limited to, technical skills, program areas, supervisory principles, customer service skills, safety, diversity, and sexual harassment prevention in order to provide the necessary information in each subject in the most effective manner.
• Reviews the work of new employees while they are completing a training program to ensure effective learning and progression through the program.

Qualifications

• One (1) year of full time experience as a Staff Services Analyst I; OR
• Graduation from an accredited college or university with a bachelor's degree; AND
• Depending upon the option recruited for, one (1) year of full-time professional experience performing analytical work in the following areas: general administrative, personnel, fiscal, program, or staff development.

Skills

• Analytical skills
• Research skills
• Communication skills
• Problem-solving skills
• Customer service skills
• Training and development skills

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.