Staff Sales Operations Manager

About the role

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Location: Hybrid — Houston, TX or Boston, MA preferred; Remote considered. Reports to: Director, Global Sales Operations. Team: Revenue Operations. As the Staff Sales Operations Manager for North America, you’ll be the day-to-day operations partner to our North American sales organization, helping sales leaders run their business with discipline, consistency, and predictability. You’ll execute Conga’s global sales operations model across North America, providing the data, insights, reporting, and operational support our sales leaders need to manage pipeline, forecast accurately, coach their teams, and make informed business decisions. You’ll work closely with sales leaders, frontline reps, and cross-functional partners to turn data into actionable insights, identify risks and opportunities, and help ensure our sales organization has the tools and information needed to execute.

Responsibilities

• You own forecast and pipeline support for North America.
• Prepare weekly forecast and pipeline inspection materials for North American sales leaders, including roll-ups, deal changes, and commit vs. best-case movement.
• Monitor pipeline health, coverage, conversion, and slippage risk, surfacing trends and potential issues to sales leaders early.
• Track forecast accuracy by leader and team and identify trends that can inform coaching and business decisions.
• Maintain the Clari and Salesforce views North American leaders rely on to manage forecasting and deal inspection.
• You help establish and maintain the North American operating rhythm.
• Support weekly forecast reviews, pipeline inspections, QBRs, and other key sales operating cadences.
• Build and maintain QBR and business review materials that provide leaders with clear, actionable visibility into their business.
• Track action items and commitments coming out of business reviews and follow up with the appropriate leaders to maintain accountability.
• Provide accurate North American data, insights, and commentary for global and executive reporting.
• You turn data into insights.
• Analyze Salesforce data and reporting to identify trends, gaps, risks, and opportunities across the North American sales organization.
• Translate data into clear, concise insights and commentary that help sales leaders understand what changed and where attention is needed.
• Monitor Salesforce data quality and surface gaps by team and rep so managers can address them with their teams.
• Help ensure regional reporting is accurate, consistent, and aligned with global Revenue Operations standards.
• You serve as a trusted resource for sales systems and processes.
• Act as a first point of contact for North American reps and managers with questions about sales tools, processes, and policies.
• Identify and log system issues and workflow improvement opportunities and partner with cross-functional teams to drive resolution.
• Support the delivery of global training on forecast discipline, pipeline management, Salesforce hygiene, and sales process adherence.
• Create and maintain North American job aids, guides, and process documentation.
• You support strategic planning and the day-to-day business.
• Partner closely with North American frontline leaders and reps as an embedded operations resource.
• Support annual strategic and planning activities, including territory planning