Customer Success Manager

Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic.

About the Team

The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the team works to drive maximum value from all Checkr and customer relationships.

Responsibilities

• Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
• Develop a comprehensive understanding of respective clients to contribute to planned and strategic initiatives
• Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings
• Be the voice of the customer and partner with cross-functional teams to provide visibility on customer issues and feedback across internal Checkr teams
• Oversee multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements
• Look for ways to improve internal processes and push for change without being asked, including using AI tools to automate administrative work and free up time for customers

Requirements

• 2-5 years of client-facing customer success/sales/account management/customer service experience
• A track record of managing a portfolio of accounts independently and driving renewal outcomes
• General knowledge of software applications i.e. Salesforce, Google Apps, etc.
• Strong customer focus; you care about your customers and view their success as your own
• Excellent written and verbal communication skills—able to simplify complex topics in a friendly and approachable manner
• Acute attention to detail to track high-volume tactical program elements across multiple customers
• Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
• Learn quickly and are excited to take on challenging new projects
• Enjoy planning, executing, iterating, winning, and celebrating individual and collective success
• Comfort learning and using AI tools to automate administrative tasks and increase efficiency, or a strong aptitude to pick this up quickly
• Experience in the CRA or HR Tech space is a plus
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

Pay

We use geographic cost of labor as an input to develop ranges for our roles. If this role is remote, the top to bottom of the possible range is listed below, but we will specify the target range for an exact location when you are selected for a recruiting discussion.

• On-target Earnings OR Base Salary range (San Francisco, CA): $106,000 - $125,000 USD
• On-target Earnings OR Base Salary range (Denver, CO): $90,000 - $106,000 USD

Benefits

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

Schedule

At Checkr, we believe an in-office work environment strengthens collaboration, drives innovation, and encourages connection. Individuals are expected to work from the office 3+ days a week. In-office perks include lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location (Denver, CO; San Francisco, CA; Nashville, TN; or Santiago, Chile).