Staff Customer Success Manager
About the role
This role sits at the intersection of Customer Success, Technical Strategy, and Commercial Growth. You will own a portfolio of strategic accounts and be accountable for:
- Adoption
- Expansion
- Executive alignment
- Long-term value realization
What You’ll Do
Own Strategic Accounts End-to-End
- Serve as the primary post-sale owner for high-impact, high-visibility customers
- Drive executive-level alignment on business goals and measurable outcomes
- Ensure deployments move from contract to meaningful production usage quickly
- Identify underutilization and remove barriers to deeper embedding
- Surface expansion opportunities tied to customer workflows and risk exposure
- Partner closely with Sales on renewals and strategic growth motions
- Be accountable for retention and expansion revenue across your portfolio
- Use advanced AI tools to build systems that help us grow
- Understand customer workflows well enough to connect product capabilities to operational and financial outcomes
- Lead quarterly business reviews that demonstrate ROI and strategic value
- Turn performance data into actionable insights that influence customer strategy
- Leverage AI to turn data into insights
- Partner cross-functionally with leadership to shape the future of our product
- Help define segmentation, engagement models, and risk signals.
- Develop scalable frameworks for launches, renewals, and expansion.
- Influence product roadmap through structured customer feedback.
- Raise the bar on what “great” customer partnership looks like in a new market.
- 6–10+ years in Customer Success, Strategic Account Management, or a hybrid post-sale role in B2B SaaS
- Experience owning enterprise or high-growth accounts with meaningful revenue responsibility.
- A track record of driving both retention and expansion.
- Comfort navigating executive stakeholders and technical teams.
- Experience operating in startup or high-growth environments.
- An obsession with experimentation of AI into your workflows
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
- You will shape how Customer Success operates in a new business line.
- You will work with sophisticated customers solving complex trust & safety problems.
- You will have real commercial impact.
- You will help define what “great” looks like — not inherit it.
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
Drive Adoption & Commercial Growth
Translate Product Into Business Impact
Build the Playbook
What We’re Looking For
Why This Role
Pay Transparency Disclosure
We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.
What We Offer
Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.
Applicant Privacy Policy
If you are a California resident or are located in Alberta or British Columbia, our Applicant Privacy Policy applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.