Staff Revenue Operations Manager, GTM Systems

Job Summary

We are seeking a Staff Revenue Operations Manager, GTM Systems to join our dynamic team. This role is responsible for owning the technology that powers our Go-to-Market organization.

Responsibilities

• Own the vision, architecture, and evolution of our Salesforce platform and broader GTM systems ecosystem.
• Treat Salesforce as an internal product by developing roadmaps, prioritizing competing requests, and delivering the highest-impact improvements for the business.
• Partner closely with Sales, Marketing, Customer Success, Finance, Legal, and other cross-functional stakeholders to understand business needs and translate them into scalable system solutions.
• Design thoughtful, maintainable system architecture that minimizes operational overhead, reduces technical debt, and proactively accounts for edge cases before they become operational issues.
• Evaluate when to build custom functionality within Salesforce versus leveraging third-party or AI-native solutions that integrate with the platform.
• Lead solution design for complex business initiatives and partner with Salesforce developers and technical teams to deliver scalable, high-quality implementations.
• Drive backlog prioritization, sprint planning, and execution across GTM Systems initiatives.
• Establish best practices for automation, governance, data quality, and long-term platform scalability.
• Own and optimize the GTM technology stack, including Salesforce and supporting Revenue Operations tools.
• Build dashboards and reporting that improve visibility into system health, platform adoption, and operational performance.
• Enable Revenue Operations initiatives, including forecasting, territory management, reporting, and process improvements through scalable systems design.
• Serve as a trusted advisor to cross-functional leaders, balancing immediate business needs with long-term platform health while influencing stakeholders without direct authority.

Requirements

• 8+ years of experience designing, building, or leading Salesforce or GTM Systems solutions in high-growth SaaS organizations.
• Deep Salesforce expertise, including hands-on experience with Apex, Flows, automation, integrations, and platform architecture.
• Strong systems design skills with a track record of building scalable, maintainable solutions for complex business processes.
• Demonstrated product thinking, with the ability to prioritize competing requests, develop roadmaps, and make thoughtful build-versus-buy decisions.
• Experience partnering with Sales, Marketing, Customer Success, Finance, and Legal teams to gather requirements and deliver business-critical systems.
• Proven ability to lead complex cross-functional initiatives and influence stakeholders without relying on formal organizational authority.
• Experience mentoring Salesforce developers or serving as a technical lead on systems initiatives.
• Excellent problem-solving skills with a focus on designing solutions that address both common workflows and long-tail edge cases.
• Curiosity about emerging AI technologies and experience evaluating how AI can improve internal operations and GTM workflows.
• Strong communication skills with the ability to translate technical concepts into business outcomes.
• Comfortable operating independently in a fast-paced, high-growth environment while balancing strategic thinking with hands-on execution.

Qualifications

• Experience with HubSpot or other modern GTM platforms.
• Experience implementing AI-powered workflow automation tools.
• Experience supporting rapidly scaling B2B SaaS organizations.
• Familiarity with modern Revenue Operations and business intelligence tooling.

Benefits & Perks

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.