Staff Product Manager, Support Experience

Responsibilities

• Create the home for product teams to safely build out, understand and improve their conversational experiences.
• Build feedback loops from conversations through improvement recommendations to generating evals and prompts.
• Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.
• Integrate human and AI conversations in the platform so that teams can understand and manage both.
• Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and third-party use cases.
• Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer.
• Partner with the Conversation UX team to unlock novel capabilities for the AI agent.

Requirements

• 12+ years of experience as a Product Manager.
• Deep user empathy and a high bar for user experience.
• Experience developing a multi-year vision, strategy and roadmap for large-scale products.
• Experience leading cross-team initiatives from ideation to execution.
• Technical expertise: You’ve led technical products and/or have a background in computer science (or similar).
• Strong written and verbal communication skills.

Qualifications

• Minimum Requirements: Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new.

Benefits

• Pay and benefits: The annual US base salary range for this role is $214,300 - $321,500. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
• Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Schedule

• Hybrid work at Stripe: This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).
• In-office expectations: Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users.
• Working remotely at Stripe: A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office.