Staff Product Manager - AI

Responsibilities

• Own the Vision and Strategy
• Define the strategic roadmap for your domain, aligning product investments with business goals to drive growth and customer prosperity.
• Lead the shift toward 'Autopilot' and agentic experiences, building systems that behave like high-performing admins while ensuring customers remain in total control.
• Leverage AI to develop 'invisible compliance,' catch anomalies, and navigate UX challenges such as latency and hallucinations.
• Build AI-native workflows with a drive towards conversational AI interfaces.
• Rapidly iterate on UI designs, perform data analysis, and accelerate cross-functional delivery.
• End-to-End Experience Ownership
• Design high-quality, end-to-end product experiences across multiple products and domains, maintaining a high bar for product excellence and ease of use.
• Own the delivery of foundational experiences that define how customers interact with our agentic ecosystem through natural language conversations.
• Partner with engineers and designers to experiment and launch experiences that serve small and mid-market businesses with emerging AI technologies.
• Cross-Functional Collaboration & Influence
• Partner closely with Engineering, Data Science, Design, and Legal to facilitate trade-offs between customer experience and technical feasibility.
• Consult with teams across the organization to elevate the customer experience, managing dependencies and building shared understanding through data-backed storytelling.
• Scale your work to teams across the ecosystem, building reusable systems that serve many teams simultaneously.
• Data-Driven Decision Making
• Take a data-driven approach to defining success metrics and prioritizing requirements, driving the business toward provable trust.
• Gather insights from customers, identify and test opportunities, and synthesize results to continuously refine product approaches.
• Create strategies and roadmaps based on data to inform product and platform investments needed to take our products to the next level.

Qualifications

• 5+ years of experience in product management, ideally within a world-class environment known for high complexity and technical excellence.
• Proven track record of delivering complex, user-facing features from concept to launch, with specific expertise in building AI-native workflows leveraging generative AI.
• Deep comfort with ML/LLM-powered automation, complex data pipelines, and evaluation loops; ability to engage meaningfully in architecture and design discussions.
• Strong understanding of conversational AI, including LLM-based interfaces, prompt engineering, and the unique UX challenges of generative AI products.
• Experience partnering closely with product development and design teams to facilitate trade-offs between customer experience and technical feasibility.
• Mastery of innovation frameworks such as Customer-Driven Innovation (CDI) and Design for Delight (D4D) to solve important, unsolved customer problems.
• Demonstrated history of taking on increasing responsibility, exhibiting clarity of thinking, and end-to-end ownership to deliver impactful results.
• Ability to think beyond a single feature to build reusable systems that serve many teams — a true systems thinker.
• Bachelor's degree in a technical field (Computer Science, Electrical Engineering, Statistics, Math, or a related discipline) is required to partner effectively with engineering.
• Advanced degree or MBA is a plus.