Staff Product Designer, Core Treatments

About the role

This is one of the most consequential design roles on the team. Core treatments—sexual health, testosterone, hair loss, and labs—are categories where trust is everything, and where good design changes whether someone asks for help at all. We're looking for a Staff Product Designer who understands that and brings the skill, judgment, and range to act on it. You'll own the end-to-end experience across these categories: the intake flows, the treatment journeys, the moments of reassurance, and the points where someone decides to stay or leave. You'll work closely with Product, Engineering, Clinical, and Research—and you'll be expected to lead, not just execute. That means shaping the problem before the brief is written, pushing back when something isn't right, and setting the bar for what "good" looks like on your surface.

Responsibilities

• Own the design of core treatment categories from end to end—intake through ongoing care—with a clear point of view on what each experience should feel like
• Lead large, complex initiatives autonomously. Define the problem, set the direction, bring the team along
• Translate clinical complexity into experiences that feel clear, calm, and human—not clinical. These are sensitive categories. The design has to earn trust quickly
• Use AI tools actively in your workflow: faster prototyping, richer research synthesis, generative ideation, interaction exploration. We're not prescriptive about which tools—we care that you're experimenting and finding what works
• Push the standard of what's possible. Not just "this flow works"—but "this experience is something people won't forget"
• Partner with Product, Engineering, Research, and Clinical to navigate hard tradeoffs. Be the person who makes the work better by being in the room
• Mentor and shape the culture of the design org. Lead by example on craft, process, and how to give feedback

Requirements

You Have 8+ years in product design on consumer-facing products, with clear examples of owning complex, high-stakes experiences end to end

Holistic design thinking—you move fluidly between system-level strategy and pixel-level craft. Neither bores you

Strong UX instincts in sensitive or high-trust contexts—health, finance, identity. You know how to design for someone who is nervous or uncertain

AI fluency as a practitioner. You're already using AI tools in your daily process—for prototyping, ideation, or research synthesis—and you have opinions about what's actually useful versus hype

Exceptional communication. You can walk a room through a hard design decision and make them understand why

Expert Figma proficiency. Fast, clean, and systematic

Comfort with ambiguity and a bias toward doing. You don't wait for perfect briefs

Nice To Have

• Experience in telehealth, pharma, or healthcare—especially categories with stigma or emotional weight
• Background in 0–1 product building at a startup
• Hands-on experience building or evaluating AI-powered product features—not just using AI as a workflow tool