Staff Product Designer

About the role

This person will be a key design leader, sharpening how AI shows up in Dialpad, meeting our customers' needs, and driving how the team incorporates AI into their day-to-day work. This person will help build the future of business communications for humans—and AI.

Responsibilities

• Lead design on the foundational layers and platform-wide initiatives that the rest of Dialpad's product is built on.
• Partner with design, product, and engineering leadership to set direction for the platform work that feature teams depend on.
• Define the patterns, primitives, and interaction models that other designers and teams build with — and make sure they hold up at scale.
• Ship production code alongside engineering — not just front-end polish, but meaningful contributions to the systems your work shapes.
• Build production-realistic coded prototypes with real data that engineers can take forward into platform work.
• Design AI-first capabilities and infrastructure where trust, transparency, and user control are first-class concerns.
• Build your own tooling — skills, agents, and micro-apps — and raise the team's AI practice through what you build, not what you tell them to do.
• Strengthen and evolve Dialtone, our design system, and leave reusable patterns behind for the designers building on top of your work.
• Identify cross-cutting problems and opportunities other designers aren't yet looking at.
• Mentor designers across the team, give feedback that holds the bar, and coach peers on craft, communication, and AI fluency.
• Improve how the team ships, communicates, and works together — adapting your altitude for your team, leadership, and the broader design org.