Staff Product Designer

Job Description

• Working with cross-functional teams (developers, product managers, product researchers, content designers, fellow designers) to drive design vision and strategy that meets the needs of our users
• Applying strategic thinking to visualize ideas and concepts and communicate them effectively and compellingly for internal stakeholders, partners and customers
• Using facilitative leadership skills to drive to the best outcome for stakeholders, partners and customers
• Building positive, collaborative relationships with product management, development, marketing, and the broader UX team, as well as continuously "raising the bar" as an effective leader of positive change
• Running design thinking workshops and helping to guide, improve, and implement design and feedback processes
• Being an active mentor for senior designers, and helping lead critique, design reviews, and quarterly planning
• Drive user research and deliver research outcomes to the product teams and the management

Qualifications

• You have 8+ years of experience in the product design field
• Expert knowledge of the end to end product design process, demonstrating a command of product strategy, distilling the jobs to be done for a given user, journey mapping, wireframing and prototyping, user testing, and high fidelity visuals
• The ability to craft beautiful designs and delightful, useful, and usable experiences; you have strengths in visual design, interaction, and product design
• Deep experience with driving and applying user-centered design processes while working with cross-functional teams including development, product management, and product research
• Proven experience in user research and data driven design
• Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the “why” behind your design rationale
• AI fluency: Experience designing AI-driven or agentic workflows, with a strong understanding of how AI can enhance user productivity and autonomy in enterprise systems, and proficient in leveraging AI tools to optimize your own design and productivity workflows.
• Service Operations expertise: Deep understanding of Service Operations (ITOM /Devops/ Incident Management/ Monitoring/ Observability) concepts and workflows, ideally with experience designing solutions for these domains.