Staff Product Designer

About the role

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Responsibilities

• Lead design on the foundational layers and platform-wide initiatives that the rest of Dialpad's product is built on.
• Partner with design, product, and engineering leadership to set direction for the platform work that feature teams depend on.
• Define the patterns, primitives, and interaction models that other designers and teams build with — and make sure they hold up at scale.
• Ship production code alongside engineering — not just front-end polish, but meaningful contributions to the systems your work shapes.
• Build production-realistic coded prototypes with real data that engineers can take forward into platform work.
• Design AI-first capabilities and infrastructure where trust, transparency, and user control are first-class concerns.
• Build your own tooling — skills, agents, and micro-apps — and raise the team's AI practice through what you build, not what you tell them to do.
• Strengthen and evolve Dialtone, our design system, and leave reusable patterns behind for the designers building on top of your work.
• Identify cross-cutting problems and opportunities other designers aren't yet looking at.
• Mentor designers across the team, give feedback that holds the bar, and coach peers on craft, communication, and AI fluency.
• Improve how the team ships, communicates, and works together — adapting your altitude for your team, leadership, and the broader design org.

Requirements

• 8+ years of shipping high-quality product design work, with a track record of impact on platform-level or foundational design surfaces — design systems, infrastructure, AI capabilities, integrations, or the patterns and primitives that feature teams build on top of.
• Treated AI as a medium you design in, not a feature you add — and shaped how your previous team or organization practices AI in their daily work.
• Built your own AI tooling — skills, agents, micro-apps, CLI workflows — to accelerate your design and shipping practice, beyond chat-window prompting.
• Shipped code into production codebases and used coded prototypes as a primary thinking and validation tool — not a bonus deliverable.
• Designed patterns, components, or systems that other designers and engineers consumed at scale, and held them up under the weight of real adoption.
• Driven work end-to-end without waiting to be told what's next — you own outcomes, not just outputs.
• Pixel-level craft that's a given — you notice things others miss in your own work, in the system, and in adjacent work.
• Strong communication across audiences — comfortable adapting altitude for your team, your manager, the design organization, and cross-functional stakeholders in PM, engineering, and leadership.
• Mentored other designers and elevated the work of people around you — a generous collaborator, not a lone wolf.
• Navigate ambiguous, complex projects autonomously while keeping your team and manager in the loop with clear asynchronous updates.
• Think in systems — designing cohesive end-to-end experiences and identifying opportunities to reduce system debt that helps the team move faster in the future.

Qualifications

• Experience in SaaS, communications, contact centers, or real-time collaboration platforms.
• Experience in scaling a design system, including its tooling and adoption mechanics.
• Experience contributing to the broader design community through writing, speaking, open source, or mentoring.

Skills

• Fluent in using AI tools in design work.
• Experience building AI tooling and micro-apps.
• Experience shipping production code and using coded prototypes.
• Experience designing and implementing scalable patterns, components, or systems.
• Experience owning outcomes rather than just outputs.
• Strong communication skills across different audiences.
• Experience mentoring and elevating the work of peers.
• Experience navigating complex projects autonomously.
• Experience in systems thinking and reducing system debt.

Benefits

Competitive salary, comprehensive benefits, and real opportunities for growth.

Pay

$139,500 - $176,250 USD

Schedule

Not specified

Benefits

Not specified

Company Culture

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Equal Opportunity Employer

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.