Staff Product Designer, AI Search

About the Role

Clio’s Platform team builds the shared foundations that power the entire product. As a Staff Product Designer, you’ll lead strategy and end-to-end experience design for AI Search and shape how we design AI experiences across all of Clio. You’ll tackle complex, systems-level problems—from discovery and opportunity framing through launch and iteration—while defining interaction models, patterns, and guardrails for AI experiences that are trustworthy, explainable, and appropriately controlled.

The role is open to candidates across Canada (excluding Quebec) and the US. If you’re near one of our hubs (Burnaby, Calgary, or Toronto), you’ll work in the office at least twice per week on designated Anchor Days.

Responsibilities

• Own end-to-end experience design for AI Search, from discovery and opportunity framing through prototyping, validation, and high-quality execution.
• Define the interaction models, patterns, and guardrails for AI experiences across Clio, establishing the foundational design language that product teams build on.
• Build deep customer intuition and systems understanding, translating complex workflows and constraints into clear direction and durable experience decisions.
• Shape a compelling long-term experience vision for your problem space, bringing others along through storytelling and collaborative thinking.
• Raise the quality bar across a broader product ecosystem through cohesive, accessible, and scalable experiences that push beyond “good enough.”
• Drive consistency and leverage across teams by strengthening patterns, frameworks, and design system evolution beyond your immediate scope.
• Help teams navigate ambiguity and make strong decisions through facilitation, decision framing, and proactive cross-functional collaboration.
• Mentor and elevate other designers through constructive critique, coaching, and role-modelling strategic thinking and bar-raising craft.
• Partner with the product design manager of your portfolio to uphold the quality and craft of design in your product area.
• Contribute to design culture and org-wide initiatives through Staff-level forums and leadership beyond your immediate portfolio.

Requirements

• 8+ years of Product Design experience; B2B SaaS experience preferred.
• Expertise designing AI-powered products end-to-end, with a strong understanding of how models work, where they fail, and how to design experiences that are honest about both.
• Proven experience establishing AI design patterns and principles that scale across teams, not just shipping one-off AI features.
• Experience working closely with AI/ML teams to shape product direction.
• Proven ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, and Mid-Market).
• Experience leading complex, cross-team initiatives and delivering cohesive solutions across interconnected systems.
• Proven track record of shipping high-quality work that solves customer problems and moves key product metrics.
• Strong product judgment and business acumen—able to connect customer needs to strategy, metrics, and roadmap decisions.
• Deep mastery of UX craft, including complex interaction design, information architecture, usability, and visual design.
• Advanced customer-centric practice, able to lead discovery and align multiple teams around customer needs and opportunities.
• Proven systems thinking—able to design reusable frameworks and patterns that scale across teams and products.
• Excellent presentation and storytelling skills.
• Skilled facilitator who aligns leaders, drives decisions, and moves teams forward through ambiguity.
• Strong cross-functional partner who drives execution across teams and workstreams.
• Experience mentoring peers.

Nice to Have

• Background working on AI platform or infrastructure products, not just AI features.
• Prior work on platform teams, with a track record of influencing how other designers build and ship.

Benefits

• Competitive, equitable salary with top-tier health, dental, and vision insurance.
• Hybrid work environment; local employees in hub cities (Vancouver, Calgary, Toronto, Dublin, London, New York City, Sydney) work in-office at least twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit.
• RRSP matching and RESP contribution.
• Clioversary recognition program with special acknowledgment at 3, 5, 7, and 10 years.

Pay

The expected salary range for this role is $148,000 to $185,000 to $222,000 CAD. Separate salary bands exist for other regions based on local currency. The final offer amount depends on geographical region, applicable experience, and skillset.